Agent Assistant
- Product Value
- Product Features
- Product Advantages
- Customer Cases
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Effectively Improve Agent Efficiency
- Comprehensively improve agent efficiency by 80%
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Omnichannel & Multimedia Access
- Unified integrated routing for online service, call center, email service, video service, and other channels
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Upgrade Service for Higher Customer Satisfaction
- Large model-assisted agents enhance service quality for higher customer satisfaction
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Smart Form Filling- Automatically identify ticket types and intelligently fill relevant fields based on conversation content
- Automatically extract key information from chat content to generate call summaries and conclusions
- Capture customer information from chats and auto-fill into corresponding fields
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Agent Assistance- Real-time translation of chat content; system insights into intent and emotion provide instant agent assistance
- Real-time recommendation of relevant operations and data push based on chat content and agent needs
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Intelligent Recommendation- Predict and auto-recommend required knowledge base content based on agent query habits and chat content
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Intelligent Early Warning- Real-time recommendation of business modules, customer info, and history based on intent recognition
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Real-time Session Assistance
Real-time session translation and insights via media streaming technology
Reduce agent operational pressure and improve response speed
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Large Model Insights
Integrate large model capabilities for session insights
Enhance session analysis depth and improve accuracy of insights and recommendations
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Omnichannel Integration & Atomic Capabilities
Support omnichannel access for unified customer service processing
Atomic components enhance system integration and reduce operational costs
A Famous Eye Hospital
National Chain
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Daily agent calls increased by 20%
In customer consultation and appointment scenarios, agents collect 5-20 customer info items via Q&A; intelligent workspace auto-generates customer info from real-time chats, freeing agents and shortening call duration to boost daily call volume.
An Internet Application Integrator
Covers Multiple Business Areas
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Agent work efficiency improved by 60%
Agents handle after-sales issues and complete session summaries; unsolvable issues require ticket creation. Intelligent workspace auto-generates summaries and fills ticket fields, greatly reducing after-call processing time.
A Government Agency
Serves People's Livelihood
Learn more
Customer satisfaction increased by 30%
Complex industry demands high policy, legal, and professional knowledge; intent recognition and knowledge recommendation help agents quickly address issues with professional answers, avoiding negative customer sentiment.
More Customers
Agent Assistant
Omnichannel, integrable, intelligent agent assistant
- Atomic and modular technical design for data sharing and collaboration
- Automatic integration and recommendation of information resources based on session insights
- Customizable interface to meet personalized needs and continuous upgrades
Product Value
- Comprehensive agent efficiency improved by 80%
- Large model-assisted agents upgrade services
- Unified integrated routing for online service, call center, email service, video service, and other omnichannel
Product Functions
Smart Form Filling
- Automatically identify ticket types and intelligently fill relevant fields based on conversation content
- Automatically extract key information from chat content to generate call summaries and conclusions
- Capture customer information from chats and auto-fill into corresponding fields
Agent Assistance
- Real-time translation of chat content; system insights into intent and emotion provide instant agent assistance
- Real-time recommendation of relevant operations and data push based on chat content and agent needs
Intelligent Recommendation
- Predict and auto-recommend required knowledge base content based on agent query habits and chat content
Intelligent Early Warning
- Real-time recommendation of business modules, customer info, and history based on intent recognition
Product Advantages
Real-time Session Assistance
- Real-time session translation and insights via media streaming technology
- Reduce agent operational pressure and improve response speed
Large Model Insights
- Integrate large model capabilities for session insights
- Enhance session analysis depth and improve accuracy of insights and recommendations
Omnichannel Integration & Atomic Capabilities
- Support omnichannel access for unified customer service processing
- Atomic components enhance system integration and reduce operational costs
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