Retail Industry Solution
Empower the full link from consultation to repurchase, with AI‑driven dual upgrade of service and growth for the retail industry
- Solution Overview
- Solution Capabilities
- Customer Cases
Solution Overview
Connect the full retail chain of consultation, service, marketing and repurchase, AI drives business growth
Solution Capabilities
- AI‑Powered Marketing & Customer Acquisition Solution
- Omnichannel Customer Service Platform Solution
- In‑Store Shopping Guide Training & Quality Inspection Integrated Solution
- Enterprise Internal AI Platform Solution
Omnichannel Intelligent Customer Acquisition & Efficient Conversion
Low efficiency and high labor costs of traditional outbound calls fail to meet zero‑delay service requirements
Solution
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1‑to‑N & scenario‑based multi‑Bot collaboration across all‑media channels, LLM fully reconstructs outbound call workflows
Core Functions
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Omnichannel Outreach: Real‑time user behavior perception, proactive engagement, precise purchase intention identification, lead capture and automatic workflow transfer
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High‑potential User Insight: Automatic high‑value conversation mining, intelligent trigger + precise form filling to improve quality inspection recall rate and accuracy
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LLM‑Driven Intelligent Outbound Calling: Multi‑Agent collaboration + integration of three major telecom carrier lines, supporting voice cloning and intelligent interruption
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WeCom Group Precision Operation: Channel diversion → user operation → purchase conversion → data analysis to maximize private‑domain traffic value
Deployment to Launch
Improved Reply Usability
Improved Conversation Fluency
Unified Service Portal for Full‑Link Experience Collaboration
Isolated multi‑channel shopping data, huge gaps in 7×24‑hour human customer service, response waiting over 10 minutes
Solution
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Integrate omnichannel access, intelligent IVR, text‑based bots and agent assistants to realize AI‑human collaborative services; intelligent quality inspection ensures compliance and taps business opportunities
Core Functions
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All‑Media Contact Center: Integrate 10+ channels including phone, WeChat and APP with a unified service entry
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Text‑Based Chatbot: AI auto‑responds to high‑frequency inquiries, handling 80% of basic issues
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Agent Assistant: Real‑time optimal script recommendation to boost human service efficiency by 4 times
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Intelligent Quality Inspection: 100% full‑volume inspection with auto‑generated compliance reports and risk alerts
Inquiry Response Time
Improved Work Efficiency
Inspection Coverage
Strengthen Offline Sales Capabilities & Empower Shopping Guide Growth
Long new staff training cycles, difficulty replicating top sales experience, uneven guide capabilities and challenges in standardizing services
Solution
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Empower "learning‑practice‑assessment‑evaluation" via an AI role‑play system; provide real‑time scripts through sales assistants; collect offline data and conduct quality inspection with intelligent badges to comprehensively improve work efficiency
Core Functions
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AI Role‑Play System: Simulate real customer scenarios to enhance response skills; new staff assessment pass rate rises from 60% to 95%
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Sales Assistant: Voice‑triggered real‑time script suggestions and product knowledge to assist guides in precise recommendations
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Intelligent Badge: Capture full offline service processes to automatically analyze SOP implementation and customer needs
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Intelligent Quality Inspection: 100% inspection of offline services with real‑time monitoring of service standards and risks
Reduced Training Cycle
Shortened Onboarding Cycle for New Staff
Improved SOP Execution Rate
Unified Capability Foundation to Accelerate Business Innovation
Scattered knowledge hard to retrieve, repetitive workflows wasting manpower, dormant data assets
Solution
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Build an LLM‑powered knowledge platform and application development platform, providing capabilities for knowledge governance, Agent orchestration and scenario‑based application development
Core Functions
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LLM‑Driven Enterprise Knowledge Platform: Omnichannel knowledge access + cleaning, labeling and structured governance
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LLM Application Development Platform: Rapid model building + intelligent Agent collaboration + application development framework
Improved Prompt Usability
Intention Recognition Rate
Improved Script Optimization
Customer Cases
AI‑Powered · Start Your Digital Retail Marketing Growth Journey
Get Free Expert Consultation, Empower Your Full Link from Customer Acquisition to Repurchase
Retail Industry Solution
Empower the full link from consultation to repurchase, AI‑driven dual upgrade of service and growth for the retail industry
Solution Overview
Connect the full retail chain: Consultation - Service - Marketing - Repurchase
AI drives business growth
Solution Capabilities
AI‑Powered Marketing & Customer Acquisition Solution
Omnichannel Intelligent Customer Acquisition & Efficient Conversion
Low efficiency and high labor costs of traditional outbound calls fail to meet zero‑delay service requirements
Solution
-
1‑to‑N & scenario‑based multi‑Bot collaboration across all‑media channels, LLM fully reconstructs outbound call workflows
Core Functions
Omnichannel Outreach: Real‑time user behavior perception, proactive engagement, precise purchase intention identification, lead capture and automatic workflow transfer
High‑potential User Insight: Automatic high‑value conversation mining, intelligent trigger + precise form filling to improve quality inspection recall rate and accuracy
LLM‑Driven Intelligent Outbound Calling: Multi‑Agent collaboration + integration of three major telecom carrier lines, supporting voice cloning and intelligent interruption
WeCom Group Precision Operation: Channel diversion → user operation → purchase conversion → data analysis to maximize private‑domain traffic value
Deployment to Launch
Improved Reply Usability
Improved Conversation Fluency
Omnichannel Customer Service Platform Solution
Unified Service Portal for Full‑Link Experience Collaboration
Isolated multi‑channel shopping data, huge gaps in 7×24‑hour human customer service, response waiting over 10 minutes
Solution
-
Integrate omnichannel access, intelligent IVR, text‑based bots and agent assistants to realize AI‑human collaborative services; intelligent quality inspection ensures compliance and taps business opportunities
Core Functions
All‑Media Contact Center: Integrate 10+ channels including phone, WeChat and APP with a unified service entry
Text‑Based Chatbot: AI auto‑responds to high‑frequency inquiries, handling 80% of basic issues
Agent Assistant: Real‑time optimal script recommendation to boost human service efficiency by 4 times
Intelligent Quality Inspection: 100% full‑volume inspection with auto‑generated compliance reports and risk alerts
Inquiry Response Time
Improved Work Efficiency
Inspection Coverage
In‑Store Shopping Guide Training & Quality Inspection Integrated Solution
Strengthen Offline Sales Capabilities & Empower Shopping Guide Growth
Long new staff training cycles, difficulty replicating top sales experience, uneven guide capabilities and challenges in standardizing services
Solution
-
Empower "learning‑practice‑assessment‑evaluation" via an AI role‑play system; provide real‑time scripts through sales assistants; collect offline data and conduct quality inspection with intelligent badges to comprehensively improve work efficiency
Core Functions
AI Role‑Play System: Simulate real customer scenarios to enhance response skills; new staff assessment pass rate rises from 60% to 95%
Sales Assistant: Real‑time script suggestions and product knowledge to assist guides in precise recommendations
Intelligent Badge: Capture full offline service processes to automatically analyze SOP implementation and customer needs
Intelligent Quality Inspection: 100% inspection of offline services with real‑time monitoring of service standards and risks
Reduced Training Cycle
Shortened Onboarding Cycle for New Staff
Improved SOP Execution Rate
Enterprise Internal AI Platform Solution
Unified Capability Foundation to Accelerate Business Innovation
Scattered knowledge hard to retrieve, repetitive workflows wasting manpower, dormant data assets
Solution
-
Build an LLM‑powered knowledge platform and application development platform, providing capabilities for knowledge governance, Agent orchestration and scenario‑based application development
Core Functions
LLM‑Driven Enterprise Knowledge Platform: Omnichannel knowledge access + cleaning, labeling and structured governance
LLM Application Development Platform: Rapid model building + intelligent Agent collaboration + application development framework
Improved Prompt Usability
Intention Recognition Rate
Improved Script Optimization
Customer Cases
- Wumart Group
- Luckin Coffee
- Suntory China
- Leading Gold & Jewelry Retailer
Wumart Group – Improved Efficiency via AI‑Powered Precision Marketing Outbound Calls
Improved Outreach Efficiency
Reduced Manual Workload
Significantly Improved Customer Satisfaction
- Declining offline foot traffic with low efficiency of traditional outbound calls and APP push notifications
- Difficulty in precisely delivering promotion information to target customer groups
- High costs and limited coverage of manual outbound calling
- Deploy intelligent outbound call robots to replace batch manual calling
- Precisely screen high‑potential target customers based on CDP user portraits
- Auto‑generate personalized scripts to boost customer acceptance
Luckin Coffee – Full‑Coverage Intelligent Quality Inspection
Improved Customer Satisfaction
Reduced Service Violations
Improved Marketing Conversion Rate
- Limited coverage of traditional manual sampling inspection, covering only 10% of conversations
- Heavy workload for a 9‑person quality inspection team unable to meet business demands
- Difficulty in real‑time monitoring and early warning of service quality
- Deploy integrated intelligent quality inspection system to achieve 100% full‑volume voice data inspection
- Auto‑generate inspection reports and data analysis to identify service risks
- Real‑time early‑warning mechanism for timely detection and resolution of service issues
Suntory China – All‑Media Intelligent Customer Service Center
Customer Reception
Reduced Labor Costs
Improved Management Efficiency
- Low service response efficiency and inconsistent customer experience for multinational corporations
- Decentralized after‑sales systems with difficult information synchronization
- Lack of unified data dashboards for data‑driven management decisions
- Build an all‑media intelligent customer service center with a unified service portal
- Cover full‑scenario service workflows including marketing consultation and after‑sales support
- Deploy BI reporting system for visual analysis of service data
Leading Gold & Jewelry Retailer – Integrated Training & Quality Inspection to Upgrade In‑Store Service Quality
Recording Coverage
Quality Inspection Accuracy
Improved Sales SOP Execution Rate
- Lack of objective sales process records, quality judged subjectively by staff, uneven service levels across stores
- Difficulty replicating top sales experience and lack of data support for training optimization
- Backward data management with poor real‑time operational visibility
- Full‑process recording via intelligent badges with unified full‑volume quality inspection under an "AI preliminary screening + manual review" mechanism
- Build multi‑level data dashboards for regions, stores and individuals to display real‑time service quality and operational performance
- Extract high‑conversion sales scripts via LLM for large‑scale promotion across over 6,000 national stores
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Marketing Growth Journey
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