Text Bot
- Product Value
- Product Features
- Product Advantages
- Application Scenarios
- Customer Cases
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Reduce Manual Demand
- Intercepts over 80% of high-frequency, repetitive inquiries
- Intelligent self-service enables users to resolve issues independently
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Improve Service Inquiry Resolution Rate
- Deep integration of large model document Q&A with bot workflows for in-depth document analysis and precise responses
- Seamless transfer of complex issues to experts with ≥99% problem resolution rate
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Enhance User Satisfaction
- Detects user emotions and adjusts communication strategies with ≥85% interaction satisfaction
- Serves global users with real-time two-way translation for over 100 languages
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Visual Drag-and-Drop Interface Configuration- Drag-and-drop visual interface elements, free combination of multiple node types
- Pre-built massive conversation templates, one-click copy of processes/nodes, fast integration with business systems
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Knowledge System Management- Integrated process configuration for knowledge point training, testing, and approval to improve efficiency
- Automatic knowledge health detection to ensure content quality and accuracy
- One-click import of industry data to quickly build basic knowledge bases
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Deep Integration of Large Models & Bot Workflows- Deep integration of large model document Q&A with bot workflows for in-depth document analysis
- Large models auto-extract Q&A and generate similar questions and answers
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Intelligent & Adaptive Learning
Possesses reasoning capabilities for big data and contextual information
Supports construction and management of complex semantic dialogue scenarios
Pre-built massive conversation templates for continuous training and optimization
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Deep Application of Large Model Technology
Integrated large model automatic parsing and multi-modal document recognition
Deeply understands user intent and handles complex, vague queries
Empowers knowledge base construction, integrating extensive knowledge for cross-domain answers
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Personalized User Experience Services
Advanced emotion recognition to detect user mood and provide appropriate emotional responses
Rich practical SOPs, better understanding of the industry and business
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Healthcare
Appointment Reminders
Vaccination Reminders
Patient Follow-Ups
Medication Reminders
Medical Fee Payment Reminders
Health Education
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Finance
Wealth Management Promotion
Repayment Reminders
Post-Loan Management
Investment Advice
Financial Planning
Claim Progress Updates
Bank of Beijing Consumer Finance
The first domestic consumer finance company
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Consumer protection work efficiency increased by 2 times
Zhongguancun Kejin combines its self-developed technologies in AI, real-time audio and video communication, big data, business applications in marketing, customer service, consumer protection, and data & model accumulation to create a tailored marketing-service integration solution for Bank of Beijing Consumer Finance, helping financial institutions quickly respond to market changes, achieve efficient business expansion, deeply explore customer value, and enhance core competitiveness
A Famous Shopping Mall
A high-quality shopping mall developed by a Fortune 500 group | A leader in China's shopping mall industry
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Bot recall & accuracy rate 80% Common question independent response efficiency 85%
As a key online service tool, intelligent customer service helped Taizhou Shopping Mall transform its existing manual service model. Finally, Dezhu Intelligent Text Bot provided timely, efficient intelligent consultation services with over 80% recall and accuracy, greatly reducing manual service pressure and effectively achieving cost reduction and efficiency improvement.
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Text Bot
Powered by intelligent technology, a customer service bot that truly understands your clients and provides 24/7 service
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- High integration of core technologies such as domain large models, NLP, and machine learning
- 10+ years of corpus accumulation and 40+ industry data refinement for accurate, fluent dialogue and seamless human-machine collaboration
- 20 million+ greeting library accumulation, tuned by dozens of offline team members for instant, fast, personalized, 24/7 customer service
Product Value
- Manual service demand reduced by 50%+
- Knowledge base maintenance cost reduced by 80%+
- Real-time two-way translation for 100+ languages
- Contact rate increased from 10% to 50%
- Inquiry resolution rate ≥92%
- User inquiry satisfaction ≥85%
Product Functions
Product Advantages
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