Intelligent Contact Infrastructure
- Product Value
- Product Features
- Application Scenarios
- Customer Cases
Omnichannel Interconnection
Standardized Control
Resource Optimization
Agile Orchestration
Data Collaboration
Intelligent Efficiency
AICC Product Advantages
Customer Service
Enterprise Marketing
Notifications & Reminders
Video Dual-Recording
Audio & Video Middle Platform
Internal Support Center
A Major State‑Owned Bank
- 7×24‑hour instant self‑service account opening, cutting customer service labor costs by 60%
- One platform supporting multiple audio‑video scenarios with shared single‑scenario costs
- Scenario deployment upgraded from 1‑2‑month custom development to 2‑3‑hour configuration‑based launch
Customer Needs & Pain Points
Previously using scattered audio‑video systems from multiple vendors, the bank faced unstable quality and slow troubleshooting. A unified platform was required to support complex business scenarios.
Product Solution
- Integrated web‑based, 5G‑enabled audio‑video and digital media products
- Optimized uplink packet loss resistance of APP SDK, lifting video weak‑network tolerance to 70% and audio to 80%
- Reduced complaints about black/frozen screens and stuttering, cutting high‑cost re‑recording maintenance by over 80%
- Video quality anomaly rate dropped by over 60%, with significantly fewer complaints over re‑recording
- End‑to‑end visualized tracking greatly shortened troubleshooting time and maintenance costs
A Medical Institution
- One‑system closed‑loop operation reducing O&M costs of multiple systems
- Custom softphone interface integrating marketing outbound calling capabilities to enhance new‑system functions
- Smooth replacement of legacy systems, eliminating risks from discontinued vendor support
Customer Needs & Pain Points
The legacy Avaya contact center system suffered high maintenance costs and rigid architecture, requiring an upgrade to lower operating expenses and enable rapid business iteration.
Product Solution
- Comprehensive migration of six core business scenarios to the new system
- Delivered an integrated solution covering contact center, ticketing, intelligent navigation/outbound bots and quality inspection
- Supports multi‑tenant services for 150+ branches and high‑concurrency workloads, stably running 56 bots and 1,894 human agents
More Clients
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Empower enterprises with digital upgrades for service and marketing
Intelligent Contact Infrastructure
Product Value
to build an outstanding intelligent contact infrastructure
Omnichannel Interconnection
Standardized Control
Resource Optimization
Agile Orchestration
Data Collaboration
Intelligent Efficiency
Product Features
Omnichannel Flexible Access
One‑stop access to mainstream global communication channels including voice, 5G video, online chat, WeChat and WhatsApp, enabling enterprises to connect customers worldwide easily
Intelligent Scheduling & Command Center
Integrated console for inbound strategies, intelligent outbound, panoramic insights and journey analysis, enabling unified, smart and efficient resource allocation
Data & Intelligence Fusion Engine
Transforms full‑link data into actionable customer insights and operational intelligence, driving automated and personalized services via smart routing, AI outbound and multi‑agent collaboration
Enterprise‑Grade High‑Reliability Platform
Carrier‑grade high availability, performance and security, with automated O&M tools and fully open APIs to ensure stable core operations and support rapid integration
AICC Product Advantages
Application Scenarios
Rich practical SOPs, professional industry & business expertise
Customer Service
Enterprise Marketing
Notifications & Reminders
Video Dual-Recording
Audio & Video Middle Platform
Internal Support Center
Customer Cases
- A Major State‑Owned Bank
- A Medical Institution
A Major State‑Owned Bank
- 7×24‑hour instant self‑service account opening, cutting customer service labor costs by 60%
- One platform supporting multiple audio‑video scenarios with shared single‑scenario costs
- Scenario deployment upgraded from 1‑2‑month custom development to 2‑3‑hour configuration‑based launch
Customer Needs & Pain Points
Previously using scattered audio‑video systems from multiple vendors, the bank faced unstable quality and slow troubleshooting. A unified platform was required to support complex business scenarios.
Product Solution
- Integrated web‑based, 5G‑enabled audio‑video and digital media products
- Optimized uplink packet loss resistance of APP SDK, lifting video weak‑network tolerance to 70% and audio to 80%
- Reduced complaints about black/frozen screens and stuttering, cutting high‑cost re‑recording maintenance by over 80%
- Video quality anomaly rate dropped by over 60%, with significantly fewer complaints over re‑recording
- End‑to‑end visualized tracking greatly shortened troubleshooting time and maintenance costs
A Medical Institution
- One‑system closed‑loop operation reducing O&M costs of multiple systems
- Custom softphone interface integrating marketing outbound calling capabilities to enhance new‑system functions
- Smooth replacement of legacy systems, eliminating risks from discontinued vendor support
Customer Needs & Pain Points
The legacy Avaya contact center system suffered high maintenance costs and rigid architecture, requiring an upgrade to lower operating expenses and enable rapid business iteration.
Product Solution
- Comprehensive migration of six core business scenarios to the new system
- Delivered an integrated solution covering contact center, ticketing, intelligent navigation/outbound bots and quality inspection
- Supports multi‑tenant services for 150+ branches and high‑concurrency workloads, stably running 56 bots and 1,894 human agents
More Clients
Register now and get a 14‑day free trial
Empower enterprises with digital upgrades for service and marketing
Free Trial
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