AI Reconstructs Global Customer Service Intelligence Drives Overseas Business Growth
Full‑scenario Product Matrix Empower
Enterprises for Worry‑free Global Expansion
Provide stable, reliable and secure products and services to deliver an excellent user experience
Intelligent Quality Inspection
Omnichannel Compliance Monitoring + Multimodal AI Quality Inspection + In‑depth Sales Insight
Intelligent Quality Inspection
Omnichannel Compliance Monitoring + Multimodal AI Quality Inspection + In‑depth Sales Insight
- Omnichannel conversation access with 3‑level intelligent risk warning
- Capture high‑performance scripts and SOPs to build team knowledge assets
- Generate customer profiles and optimization strategies via conversation analysis for precise customer insight
Violation Content Interception Rate
Quality Inspection Accuracy
Sales Win Rate
Intelligent Coaching
1‑on‑1 Practical Simulation + Intelligent Evaluation + AI Course Generation & Reuse
Intelligent Coaching
1‑on‑1 Practical Simulation + Intelligent Evaluation + AI Course Generation & Reuse
- AI instantly generates standard courses and builds virtual customer scenarios automatically
- 1‑on‑1 high‑fidelity practice with real‑world corpus and real‑time script feedback
- Multi‑dimensional evaluation to identify weaknesses and recommend customized courses
New Staff Onboarding Cycle
Lead Retention Rate
Training Cost
Intelligent Text Bot
New‑generation Omnichannel AI Agent enabling automated processing of over 80% scenarios
Intelligent Text Bot
New‑generation Omnichannel AI Agent enabling automated processing of over 80% scenarios
- 7×24h omnichannel response to complex inquiries
- Large model + visual orchestration for quick custom agent deployment
- Integrates with CRM/ERP to auto‑process returns, exchanges and logistics inquiries
- Solutions covering intelligent manufacturing, cross‑border e‑commerce and more industries
Scenario Automation Rate
Service Efficiency
Customer Satisfaction
Intelligent Voice Bot
7×24h bulk outbound calling with near‑human emotional interaction
Intelligent Voice Bot
7×24h bulk outbound calling with near‑human emotional interaction
- Large‑model powered multi‑language natural dialogue & precise intent recognition
- Near‑human multi‑turn voice interaction
- Visual orchestration for fast deployment of custom outbound voice applications
Outbound Efficiency
Sales Conversion Rate
Satisfaction Rate
Call Center
Intelligent Routing + Cloud Deployment, one‑stop service & management for global customer hotlines
Call Center
Intelligent Routing + Cloud Deployment, one‑stop service & management for global customer hotlines
- Cloud deployment & elastic scaling with global coverage
- Intelligent routing & IVR to match customer needs with agent skills precisely
- Integrated business systems enabling one‑stop processing via single agent interface
Agent Efficiency
Service Efficiency
Customer Satisfaction
Online Customer Service
Unified omnichannel access with intelligent routing for customer inquiries
Online Customer Service
Unified omnichannel access with intelligent routing for customer inquiries
- Covers 20+ channels & 100+ languages with cross‑culture real‑time translation and localized interaction
- Efficient human‑AI collaboration: knowledge base & smart form filling to boost agent productivity
- Integrates CRM/ERP and other internal business systems for one‑stop service
Staff Efficiency
Customer Satisfaction
Ticket Management System
Large‑model driven unified omnichannel ticket automation & processing
Ticket Management System
Large‑model driven unified omnichannel ticket automation & processing
- Cross‑platform ticket creation across multiple channels, roles and scenarios
- Intelligent + manual ticket assignment with full‑process visual monitoring
- Large‑model problem analysis with automatic email ticket replies
Agent Efficiency
Satisfaction Rate
Intelligent Quality Inspection
Omnichannel Compliance Monitoring + Multimodal AI Quality Inspection + In‑depth Sales Insight
Intelligent Quality Inspection
Omnichannel Compliance Monitoring + Multimodal AI Quality Inspection + In‑depth Sales Insight
- Omnichannel conversation access with 3‑level intelligent risk warning
- Capture high‑performance scripts and SOPs to build team knowledge assets
- Generate customer profiles and optimization strategies via conversation analysis for precise customer insight
Violation Content Interception Rate
Quality Inspection Accuracy
Sales Win Rate
Intelligent Coaching
1‑on‑1 Practical Simulation + Intelligent Evaluation + AI Course Generation & Reuse
Intelligent Coaching
1‑on‑1 Practical Simulation + Intelligent Evaluation + AI Course Generation & Reuse
- AI instantly generates standard courses and builds virtual customer scenarios automatically
- 1‑on‑1 high‑fidelity practice with real‑world corpus and real‑time script feedback
- Multi‑dimensional evaluation to identify weaknesses and recommend customized courses
New Staff Onboarding Cycle
Lead Retention Rate
Training Cost
Intelligent Text Bot
New‑generation Omnichannel AI Agent enabling automated processing of over 80% scenarios
Intelligent Text Bot
New‑generation Omnichannel AI Agent enabling automated processing of over 80% scenarios
- 7×24h omnichannel response to complex inquiries
- Large model + visual orchestration for quick custom agent deployment
- Integrates with CRM/ERP to auto‑process returns, exchanges and logistics inquiries
- Solutions covering intelligent manufacturing, cross‑border e‑commerce and more industries
Scenario Automation Rate
Service Efficiency
Customer Satisfaction
Intelligent Voice Bot
7×24h bulk outbound calling with near‑human emotional interaction
Intelligent Voice Bot
7×24h bulk outbound calling with near‑human emotional interaction
- Large‑model powered multi‑language natural dialogue & precise intent recognition
- Near‑human multi‑turn voice interaction
- Visual orchestration for fast deployment of custom outbound voice applications
Outbound Efficiency
Sales Conversion Rate
Satisfaction Rate
Call Center
Intelligent Routing + Cloud Deployment, one‑stop service & management for global customer hotlines
Call Center
Intelligent Routing + Cloud Deployment, one‑stop service & management for global customer hotlines
- Cloud deployment & elastic scaling with global coverage
- Intelligent routing & IVR to match customer needs with agent skills precisely
- Integrated business systems enabling one‑stop processing via single agent interface
Agent Efficiency
Service Efficiency
Customer Satisfaction
Online Customer Service
Unified omnichannel access with intelligent routing for customer inquiries
Online Customer Service
Unified omnichannel access with intelligent routing for customer inquiries
- Covers 20+ channels & 100+ languages with cross‑culture real‑time translation and localized interaction
- Efficient human‑AI collaboration: knowledge base & smart form filling to boost agent productivity
- Integrates CRM/ERP and other internal business systems for one‑stop service
Staff Efficiency
Customer Satisfaction
Ticket Management System
Large‑model driven unified omnichannel ticket automation & processing
Ticket Management System
Large‑model driven unified omnichannel ticket automation & processing
- Cross‑platform ticket creation across multiple channels, roles and scenarios
- Intelligent + manual ticket assignment with full‑process visual monitoring
- Large‑model problem analysis with automatic email ticket replies
Agent Efficiency
Satisfaction Rate
Intelligent Quality Inspection
Omnichannel Compliance Monitoring + Multimodal AI Quality Inspection + In‑depth Sales Insight
Intelligent Quality Inspection
Omnichannel Compliance Monitoring + Multimodal AI Quality Inspection + In‑depth Sales Insight
- Omnichannel conversation access with 3‑level intelligent risk warning
- Capture high‑performance scripts and SOPs to build team knowledge assets
- Generate customer profiles and optimization strategies via conversation analysis for precise customer insight
Violation Content Interception Rate
Quality Inspection Accuracy
Sales Win Rate
Intelligent Coaching
1‑on‑1 Practical Simulation + Intelligent Evaluation + AI Course Generation & Reuse
Intelligent Coaching
1‑on‑1 Practical Simulation + Intelligent Evaluation + AI Course Generation & Reuse
- AI instantly generates standard courses and builds virtual customer scenarios automatically
- 1‑on‑1 high‑fidelity practice with real‑world corpus and real‑time script feedback
- Multi‑dimensional evaluation to identify weaknesses and recommend customized courses
New Staff Onboarding Cycle
Lead Retention Rate
Training Cost
Intelligent Text Bot
New‑generation Omnichannel AI Agent enabling automated processing of over 80% scenarios
Intelligent Text Bot
New‑generation Omnichannel AI Agent enabling automated processing of over 80% scenarios
- 7×24h omnichannel response to complex inquiries
- Large model + visual orchestration for quick custom agent deployment
- Integrates with CRM/ERP to auto‑process returns, exchanges and logistics inquiries
- Solutions covering intelligent manufacturing, cross‑border e‑commerce and more industries
Scenario Automation Rate
Service Efficiency
Customer Satisfaction
Intelligent Voice Bot
7×24h bulk outbound calling with near‑human emotional interaction
Intelligent Voice Bot
7×24h bulk outbound calling with near‑human emotional interaction
- Large‑model powered multi‑language natural dialogue & precise intent recognition
- Near‑human multi‑turn voice interaction
- Visual orchestration for fast deployment of custom outbound voice applications
Outbound Efficiency
Sales Conversion Rate
Satisfaction Rate
Call Center
Intelligent Routing + Cloud Deployment, one‑stop service & management for global customer hotlines
Call Center
Intelligent Routing + Cloud Deployment, one‑stop service & management for global customer hotlines
- Cloud deployment & elastic scaling with global coverage
- Intelligent routing & IVR to match customer needs with agent skills precisely
- Integrated business systems enabling one‑stop processing via single agent interface
Agent Efficiency
Service Efficiency
Customer Satisfaction
Online Customer Service
Unified omnichannel access with intelligent routing for customer inquiries
Online Customer Service
Unified omnichannel access with intelligent routing for customer inquiries
- Covers 20+ channels & 100+ languages with cross‑culture real‑time translation and localized interaction
- Efficient human‑AI collaboration: knowledge base & smart form filling to boost agent productivity
- Integrates CRM/ERP and other internal business systems for one‑stop service
Staff Efficiency
Customer Satisfaction
Ticket Management System
Large‑model driven unified omnichannel ticket automation & processing
Ticket Management System
Large‑model driven unified omnichannel ticket automation & processing
- Cross‑platform ticket creation across multiple channels, roles and scenarios
- Intelligent + manual ticket assignment with full‑process visual monitoring
- Large‑model problem analysis with automatic email ticket replies
Agent Efficiency
Satisfaction Rate
Multiple Advantages Accelerate Enterprises to
Connect with Quality Customers Efficiently
Multilingual International Services
Supports semantic-level real-time interaction in 30+ languages
Ensures barrier-free development of international business
Full Media & Omnichannel Coverage
Seamlessly connects to 10+ global mainstream channels including WhatsApp, Instagram, Line
All-media integrated customer service to easily reach quality customers worldwide
Extensive Overseas Line Coverage
Outbound lines cover 200+ countries with stable and fast global access capability
Smoothens multi-country customer contact and provides fundamental support for enterprise globalization
Cross-border E-commerce
Outbound Lead Generation
Email Support
Smart Payment Reminder
Order Collaboration
After-sales Service
Marketing Broadcast
Ticket Collaboration
Smart Inbound Reception
Finance & Insurance
Multi-language Post-loan Management
Policy Verification
Intelligent Assistance
Logistics Industry
Global Waybill Real-time Query
Abnormal Active Warning
Last-mile Smart Appointment
Manufacturing Industry
Inbound Reception
Ticket Assignment
Smart Return Visit
One-click claim
Data Witnesses New Business Growth
Omnichannel Integration & Intelligent Upgrade to Leap Global Team Service Efficiency
- Smart Home
- Intelligent Customer Service
- Call Center
- Intelligent Ticketing
- Email Center
Real‑time Service Support
Ticket SLA Compliance Rate
High User Satisfaction Rate
Business Challenges
- Channel Fragmentation: 20+ overseas service channels (social media, local platforms, etc.) require separate connection and maintenance, leading to resource dispersion
- Complex Multilingual Services: Covering more than 10 major languages requires a professional multilingual customer service team with high labor costs
- Severe Response Delay: Inquiries scattered across various channels cause slow internal processing, long customer waiting time and reduced satisfaction
Solutions
- Unified Omnichannel Access: Integrate 20+ overseas channels into a unified workspace without switching back‑ends to solve channel fragmentation
- In‑depth System Integration: API synchronizes data with OMS, automatically retrieving customer information during service to improve service accuracy
- AI‑powered Intelligent Workflow: Real‑time translation engine reduces costs and errors; intelligent ticket routing improves first‑response and resolution efficiency
- Global Service Coverage: Assign teams in the same or adjacent time zones according to customer time zones to ensure timely responses during working hours
Integrated Online‑Offline‑Mobile Operation to Streamline the Full Lead‑to‑Conversion Process
- Finance & Insurance
- Intelligent Outbound Calling
- Intelligent Coaching
- Intelligent Voice
Sign‑up Rate
Labor Cost Reduction
Outbound Efficiency Improvement
Business Challenges
- Multilingual Coverage: Global customers speak diverse languages; traditional manual outbound calling is inefficient and costly
- Efficiency Bottlenecks: Under traditional manual outbound calling, conversion rates are limited by sales staff’s language and communication capabilities
- Poor Customer Experience: Slow manual responses cannot provide 7×24‑hour service, resulting in low customer satisfaction
Solutions
- Multilingual Intelligent Outbound Calling: Supports multiple languages such as English, Malay and Japanese to provide localized services for customers in different regions
- NLP+ASR+TTS Technology Empowerment: Precisely identifies customer intent, recommends personalized scripts in real time, and enables natural multilingual voice interaction
- AI Sales Simulation Training: Simulates real‑world conversations to help sales teams practice multilingual scripts and boost conversion capabilities
Multilingual Voice Agents Empower Intelligent Upgrade of Cross‑border Businesses
- Cross‑border E‑commerce
- Intelligent Voice
- Intelligent Outbound Calling
Intent Recognition Accuracy
Average Dialogue Turns
User Tagging Accuracy
Business Challenges
- Global Customer Base: Regional business practices and language preferences affect communication effectiveness
- Long Decision‑making Process: Enterprise customers require cross‑department coordination, making it hard to drive decisions via a single call
- High Service Costs: Traditional manual outbound calling suffers from language barriers with high labor costs and low efficiency
Solutions
- Instadesk Intelligent Outbound + Marketing Automation: Breaks cross‑regional multilingual communication barriers, cuts costs, boosts efficiency, and improves outbound conversion rates and customer experience
- High Service Capacity: Maximum concurrent call capacity of 500 channels with zero call loss
- AI‑driven Innovation: Voice bots support mainstream languages including English, Korean and Vietnamese; few‑shot voice cloning technology enhances user‑friendliness and trust
Multi‑agent Collaboration for Logistics Scenarios, Reshape Experience from Service to Growth
- Logistics Technology
- Intelligent Customer Service
- Intelligent Ticketing
- Intelligent Quality Inspection
Multilingual Response Accuracy
AI Self‑service Rate
Real‑time Translation Languages
Business Challenges
- Labor Costs: Full‑time agents in customer service centers lead to high annual manpower expenses
- Peak‑hour Service Crash: Inquiries surge by 300% during promotion seasons with average waiting time over 20 minutes
- Isolated Cross‑channel Data: Untraceable user journeys with a 40% repeated inquiry rate
Solutions
- Intelligent Text & Email Bots: Unify service standards, filter duplicate inquiries to improve efficiency and reduce workload
- Inbound Bots: Standardize workflows, intelligently define service paths to enhance experience and internal processing efficiency
- Automated Cross‑system Workflow: Integrate with logistics ERP Unimap to break data silos, improve efficiency and experience, and support business growth during peak periods
Omnichannel Contact Center Connects Global Channels to Help Enterprises Seize Overseas Opportunities
- Cross‑border E‑commerce
- Intelligent Outbound Calling
- Intelligent Text Bots
Customer Service Efficiency
Expanded Number of Global Service Countries
Reduced Night‑time Delays
Business Challenges
- Scattered Service Channels: Global business involves multi‑channel and multilingual inquiries, bringing heavy maintenance pressure on customer service
- Slow Agent Responses: Massive repeated inquiries rely on manual processing, leading to long waiting time and low satisfaction during peak hours
- Lack of Intelligent Tools: Limited manual processing efficiency without high‑performance intelligent tools
- Poor Data Interoperability: Isolated information across channels with insufficient internal data integration
Solutions
- Omnichannel Integration: Aggregate inquiries from official websites, hotlines, APPs, social media and emails into a unified platform with intelligent assignment and precise responses
- Intelligent Outbound Bots: Efficiently handle notifications and follow‑up tasks to reduce agent workload
- Intelligent Text Bots: Leverage natural language understanding and intelligent knowledge bases to integrate data and provide 24/7 standardized inquiry responses
More Customers
Register now and enjoy a 14-day free trial
Assist enterprises in upgrading their service and marketing towards digitalization
AI Reconstructs Global Customer Service Intelligence Drives Overseas Business Growth
Full‑scenario Product Matrix
Empower Enterprises for Worry‑free Global Expansion
Provide stable, reliable and secure products & services to deliver excellent user experience
Intelligent Quality Inspection
Omnichannel Compliance Monitoring + Multimodal AI Quality Inspection + In‑depth Sales Insight
- Omnichannel conversation access with 3‑level intelligent risk warning
- Capture high‑performance scripts and SOPs to build team knowledge assets
- Generate customer profiles and optimization strategies via conversation analysis for precise customer insight
Violation Content Interception Rate
Quality Inspection Accuracy
Sales Win Rate
Intelligent Coaching
1‑on‑1 Practical Simulation + Intelligent Evaluation + AI Course Generation & Reuse
- AI instantly generates standard courses and builds virtual customer scenarios automatically
- 1‑on‑1 high‑fidelity practice with real‑world corpus and real‑time script feedback
- Multi‑dimensional evaluation to identify weaknesses and recommend customized courses
New Staff Onboarding Cycle
Lead Retention Rate
Training Cost
Intelligent Text Bot
New‑generation Omnichannel AI Agent enabling automated processing of over 80% scenarios
- 7×24h omnichannel response to complex inquiries
- Large model + visual orchestration for quick custom agent deployment
- Integrates with CRM/ERP to auto‑process returns, exchanges and logistics inquiries
- Solutions covering intelligent manufacturing, cross‑border e‑commerce and more industries
Scenario Automation Rate
Service Efficiency
Customer Satisfaction
Intelligent Voice Bot
7×24h bulk outbound calling with near‑human emotional interaction
- Large‑model powered multi‑language natural dialogue & precise intent recognition
- Near‑human multi‑turn voice interaction
- Visual orchestration for fast deployment of custom outbound voice applications
Outbound Efficiency
Sales Conversion Rate
Satisfaction Rate
Call Center
Intelligent Routing + Cloud Deployment, one‑stop service & management for global customer hotlines
- Cloud deployment & elastic scaling with global coverage
- Intelligent routing & IVR to match customer needs with agent skills precisely
- Integrated business systems enabling one‑stop processing via single agent interface
Agent Efficiency
Service Efficiency
Customer Satisfaction
Online Customer Service
Unified omnichannel access with intelligent routing for customer inquiries
- Covers 20+ channels & 100+ languages with cross‑culture real‑time translation and localized interaction
- Efficient human‑AI collaboration: knowledge base & smart form filling to boost agent productivity
- Integrates CRM/ERP and other internal business systems for one‑stop service
Staff Efficiency
Customer Satisfaction
Ticket Management System
Large‑model driven unified omnichannel ticket automation & processing
- Cross‑platform ticket creation across multiple channels, roles and scenarios
- Intelligent + manual ticket assignment with full‑process visual monitoring
- Large‑model problem analysis with automatic email ticket replies
Agent Efficiency
Satisfaction Rate
Multiple Competitive Advantages Accelerate Enterprises to Connect with Quality Customers Efficiently
Multilingual International Service
Supports semantic‑level real‑time interaction in over 30 languages
Ensures barrier‑free development of international business
Full‑media & Omnichannel Coverage
Seamlessly integrates with 10+ global mainstream channels including WhatsApp, Instagram and Line
All‑media integrated customer service to easily reach quality customers worldwide
Extensive Overseas Line Coverage
Outbound lines cover more than 200 countries with stable and fast global access capabilities
Enables smoother communication with multi‑national customers and provides fundamental support for enterprise globalization
Application Scenarios
Rich practical SOPs, better understanding of industries and businesses
Cross-border E-commerce
Outbound Lead Generation
Email Support
Smart Payment Reminder
Order Collaboration
After-sales Service
Marketing Broadcast
Ticket Collaboration
Smart Inbound Reception
Finance & Insurance
Multi-language Post-loan Management
Policy Verification
Intelligent Assistance
Logistics Industry
Global Waybill Real-time Query
Abnormal Active Warning
Last-mile Smart Appointment
Manufacturing Industry
Inbound Reception
Ticket Assignment
Smart Return Visit
Selected Global Expansion Benchmark Cases Data Witnesses New Business Growth
- Lechange
- Remark
- Ali
- Uniuni
- ZEELOOL
Omnichannel Integration & Intelligent Upgrade to Leap Global Team Service Efficiency
- Smart Home
- Intelligent Customer Service
- Call Center
- Intelligent Ticketing
- Email Center
Real‑time Service Support
Ticket SLA Compliance Rate
High User Satisfaction Rate
Business Challenges
- Channel Fragmentation: 20+ overseas service channels (social media, local platforms, etc.) require separate connection and maintenance, leading to resource dispersion
- Complex Multilingual Services: Covering more than 10 major languages requires a professional multilingual customer service team with high labor costs
- Severe Response Delay: Inquiries scattered across various channels cause slow internal processing, long customer waiting time and reduced satisfaction
Solutions
- Unified Omnichannel Access: Integrate 20+ overseas channels into a unified workspace without switching back‑ends to solve channel fragmentation
- In‑depth System Integration: API synchronizes data with OMS, automatically retrieving customer information during service to improve service accuracy
- AI‑powered Intelligent Workflow: Real‑time translation engine reduces costs and errors; intelligent ticket routing improves first‑response and resolution efficiency
- Global Service Coverage: Assign teams in the same or adjacent time zones according to customer time zones to ensure timely responses during working hours
Integrated Online‑Offline‑Mobile Operation to Streamline the Full Lead‑to‑Conversion Process
- Finance & Insurance
- Intelligent Outbound Calling
- Intelligent Coaching
- Intelligent Voice
Sign‑up Rate
Labor Cost Reduction
Outbound Efficiency Improvement
Business Challenges
- Multilingual Coverage: Global customers speak diverse languages; traditional manual outbound calling is inefficient and costly
- Efficiency Bottlenecks: Under traditional manual outbound calling, conversion rates are limited by sales staff’s language and communication capabilities
- Poor Customer Experience: Slow manual responses cannot provide 7×24‑hour service, resulting in low customer satisfaction
Solutions
- Multilingual Intelligent Outbound Calling: Supports multiple languages such as English, Malay and Japanese to provide localized services for customers in different regions
- NLP+ASR+TTS Technology Empowerment: Precisely identifies customer intent, recommends personalized scripts in real time, and enables natural multilingual voice interaction
- AI Sales Simulation Training: Simulates real‑world conversations to help sales teams practice multilingual scripts and boost conversion capabilities
Multilingual Voice Agents Empower Intelligent Upgrade of Cross‑border Businesses
- Cross‑border E‑commerce
- Intelligent Voice
- Intelligent Outbound Calling
Intent Recognition Accuracy
Average Dialogue Turns
User Tagging Accuracy
Business Challenges
- Global Customer Base: Regional business practices and language preferences affect communication effectiveness
- Long Decision‑making Process: Enterprise customers require cross‑department coordination, making it hard to drive decisions via a single call
- High Service Costs: Traditional manual outbound calling suffers from language barriers with high labor costs and low efficiency
Solutions
- Instadesk Intelligent Outbound + Marketing Automation: Breaks cross‑regional multilingual communication barriers, cuts costs, boosts efficiency, and improves outbound conversion rates and customer experience
- High Service Capacity: Maximum concurrent call capacity of 500 channels with zero call loss
- AI‑driven Innovation: Voice bots support mainstream languages including English, Korean and Vietnamese; few‑shot voice cloning technology enhances user‑friendliness and trust
Multi‑agent Collaboration for Logistics Scenarios, Reshape Experience from Service to Growth
- Logistics Technology
- Intelligent Customer Service
- Intelligent Ticketing
- Intelligent Quality Inspection
Multilingual Response Accuracy
AI Self‑service Rate
Real‑time Translation Languages
Business Challenges
- Labor Costs: Full‑time agents in customer service centers lead to high annual manpower expenses
- Peak‑hour Service Crash: Inquiries surge by 300% during promotion seasons with average waiting time over 20 minutes
- Isolated Cross‑channel Data: Untraceable user journeys with a 40% repeated inquiry rate
Solutions
- Intelligent Text & Email Bots: Unify service standards, filter duplicate inquiries to improve efficiency and reduce workload
- Inbound Bots: Standardize workflows, intelligently define service paths to enhance experience and internal processing efficiency
- Automated Cross‑system Workflow: Integrate with logistics ERP Unimap to break data silos, improve efficiency and experience, and support business growth during peak periods
Omnichannel Contact Center Connects Global Channels to Help Enterprises Seize Overseas Opportunities
- Cross‑border E‑commerce
- Intelligent Outbound Calling
- Intelligent Text Bots
Customer Service Efficiency
Expanded Number of Global Service Countries
Reduced Night‑time Delays
Business Challenges
- Scattered Service Channels: Global business involves multi‑channel and multilingual inquiries, bringing heavy maintenance pressure on customer service
- Slow Agent Responses: Massive repeated inquiries rely on manual processing, leading to long waiting time and low satisfaction during peak hours
- Lack of Intelligent Tools: Limited manual processing efficiency without high‑performance intelligent tools
- Poor Data Interoperability: Isolated information across channels with insufficient internal data integration
Solutions
- Omnichannel Integration: Aggregate inquiries from official websites, hotlines, APPs, social media and emails into a unified platform with intelligent assignment and precise responses
- Intelligent Outbound Bots: Efficiently handle notifications and follow‑up tasks to reduce agent workload
- Intelligent Text Bots: Leverage natural language understanding and intelligent knowledge bases to integrate data and provide 24/7 standardized inquiry responses
More Customers
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