.jpg "AI Outbound Calling")
AI Outbound Calling
Collect Multi‑dimensional Information for Precise Customer Insights
- Intelligent Information Extraction: Automatically capture core business data during interactions to enrich customer profiles
- Sharp Market Awareness: Gather front‑line customer feedback to identify demands and competitive trends, providing data support for strategy formulation
Boost Customer Conversion & Improve Conversion Efficiency
- Large language models accurately identify customer needs and deliver real‑time personalized responses
- Detect customers’ emotional states and dynamically adjust dialogue content intelligently
Optimize Interaction Experience for Near‑human Communication
- Emotion‑infused voice delivers an experience nearly identical to human conversation
- Natural and smooth communication extends call duration and boosts customers’ willingness to chat
Improve Operational Efficiency & Reduce Management Costs
- Intuitive and easy‑to‑operate interface with natural‑language command configuration
- Real‑time update of business rules and intelligent generation of top‑performing sales scripts
Human‑like Interactive Performance
Home Decoration Telemarketing
Promote renovation campaigns to new customers. The telemarketing LLM robot identifies customer needs accurately, understands user intention precisely, and follows up hesitant clients to improve conversion rates.
Click to Play
Medical Aesthetics Satisfaction Follow‑up
Quickly understand customers’ post‑treatment health conditions, conduct service satisfaction surveys, track medical effects and enhance customer service experience
Click to Play
Course Discount Event Invitation
Course consultant assistant robots invite customers to courses and follow up hesitant prospects to improve conversion efficiency
Click to Play
Anti‑Telecom‑Fraud Investigation
Make outbound calls to potential telecom and cyber fraud victims, rapidly identify high‑risk groups, and increase the coverage and success rate of anti‑fraud dissuasion
Click to Play
- 24‑Hour Intelligent Outbound Calling
- Human‑like Emotional Chat
- Zero‑code Deployment
- Data Security & Confidentiality
- Data Analysis
7×24‑hour continuous batch intelligent outbound calling, equivalent to 10 human sales and service agents
Intelligent recall, flash SMS, caller ID display and invalid number detection strategies to improve call connection rate
Intelligent customer segmentation by age, gender, location, with multi‑channel and multi‑script calling
Outbound Efficiency Improved
Labor Costs Reduced
Support human voice recording upload to simulate timbre, tone and generate anthropomorphic voices
Emotion‑rich voice enables human‑like conversations and boosts customer engagement
Responsive intelligent interruption with quick reply within 2 seconds for natural human‑style interaction
Trained with data from dozens of industries to understand customer intent and adjust scripts dynamically
Sales Conversion Rate Improved
Customer Satisfaction Improved
Drag‑and‑drop interface for process configuration to launch standardized workflows rapidly
No extra line configuration required; real‑effect simulation for quick testing and optimization
Automatically tag conversations and extract core customer information intelligently
Diagnose abnormal dialogues, analyze root causes and optimize voice robots rapidly
Launch Cycle Shortened
Script Optimization Costs Reduced
Number desensitization in display and storage to avoid plaintext phone numbers in the system
Encrypted call links via encryption and transparent transmission technologies to prevent data leakage
Hybrid deployment of private cloud and public cloud services to lower deployment costs and secure data
Built‑in compliance inspection system to automatically filter non‑compliant content
Data Security Improved
Business Violation Rate Reduced
One‑click access to basic call data, statistics of prospective customers and user concerns
Auto‑generate sales leads, sync with CRM systems and notify sales staff via WeChat
Precisely identify customer intent and allocate leads intelligently for dedicated follow‑up
Trained with data from dozens of industries to understand customer intent and adjust scripts dynamically
Lead Processing Efficiency Improved
Sales Follow‑up Speed Improved
Higher Configuration Efficiency
Rapid Scenario Configuration
Visualized one‑click configuration to quickly build business scenarios; combined large‑small models support complex outbound scenarios
Comprehensive Launch Effect Assurance
Fully integrated with DeepSeek to analyze abnormal sessions in pre‑launch verification Full‑link operation tools intelligently evaluate version performance with automatic comparison and validation
Optimized Customer Experience
Accurate Speech Recognition
Self‑developed ASR models trained with industry‑specific corpora for over 10 sectors including finance, anti‑fraud, manufacturing, retail & e‑commerce, education and healthcare, achieving 90% recognition accuracy
Natural & Vivid TTS Voices
Over 100 built‑in natural TTS voices to meet massive business demands Self‑developed lightweight TTS voice cloning replicates high‑quality voices with only 3‑second samples and 10‑second audio input
Closed‑loop Product Capabilities
Open Interfaces for Flexible Integration
Multiple business interfaces for list management, task management, call records, covering over 99% of SaaS client needs Third‑party interfaces supported for identity verification and information queries during outbound calls
Seamless Connection with Enterprise Systems
Interconnected with Dezhu call center, CRM, SMS, work order, MA and other products to enable multi‑product linkage for complex business scenarios
.png "AI Outbound Calling-Notification robot")
AI follow-up
Voice robot‑powered follow‑up and notification services meet various follow‑up, notification and alert needs across industries, such as class reminders and delivery alerts.
- High dial‑out efficiency
- Monitor customer reach via backend statistics
- Enthusiastic tone without compromising customer experience
- Reduce costs and improve efficiency
-732.png "AI Outbound Calling-Reception Robot")
AI + Reception
Available 7×24 hours a day, the robot leverages powerful comprehension and learning capabilities to replace or assist human staff in visitor reception and consultation, reducing costs and improving efficiency.
- Pre‑sales Consultation
- Information Inquiry
- Information Registration
.png "AI Outbound Calling-Telemarketing Robot")
AI + Marketing
Drive marketing conversion via intelligent voice robots.
- No complicated training required for quick deployment.
- Maintain enthusiastic 7×24‑hour proactive marketing without being affected by customer hang‑ups or rejections.
- Intelligently target potential customers for follow‑up sales outreach.
AI+ anti-fraud early warning publicity
New types of fraud scenarios keep emerging constantly. It is essential to strengthen public outreach, raise anti‑fraud awareness and prevent people from falling victim to scams.
- Full‑scale Promotion
- Classified Promotion
- Periodic Promotion
Rich practical SOPs, industry‑focused and business‑oriented
Finance
Credit Card Promotion
Claim Progress Feedback
Repayment Reminder
Investment Advice
Bill Collection
Financial Planning
Automotive
Test‑drive Invitation
Vehicle Sales Promotion
After‑sales Follow‑up
Fault Handling & Service Consultation
Retail
Marketing Promotion
Customer Care
Order Payment Reminder
Promotion Alert
Delivery Appointment
Old Customer Re‑engagement
Order Confirmation
Customer Follow‑up
Government Services
Multi‑type Fraud Early Warning
Anti‑fraud Lecture Invitation
Traffic Violation Notification
Fraud Dissuasion
Public Service Information Notice
Bank Card Freeze Notice
.png "AI Outbound Calling-SAIC Motor")
SAIC Motor
A leading automobile listed company in China in terms of scale
Learn more
AI-powered intelligent marketing outbound calls facilitate refined customer management
SAIC Group has a nationwide marketing and service network. Zhongguancun Kejin provides it with intelligent marketing solutions to ease marketing pressures including massive customer leads, time‑consuming manual lead screening and high labor costs.
For event invitation, Dezhu AI outbound calling robots make batch calls to massive leads, filter them intelligently and generate lists of potential customers for human agents to follow up, improving lead conversion.
For lost‑deal analysis, robots automatically contact customers, analyze call data and mine data insights to support strategy optimization.
For customer follow‑up, they conduct compliance and satisfaction surveys on marketing services, strengthen dealer management and drive digital upgrading of marketing service workflows.
.png "AI Outbound Calling-Flash Delivery Technology")
Flash Delivery Technology
A pioneer in the same‑city instant delivery industry | One‑on‑one urgent delivery platform
Learn more
Precise user reach | Intelligent upgrading of marketing services
Zhongke Jindezhu Intelligence provided Flash Delivery with an AI outbound calling system solution. Through an intelligent IVR voice navigation system, incoming user calls are automatically allocated. Combined with outbound calling robots and a cloud call center, massive leads are screened via batch outbound calls, effectively reducing the workload of human customer service agents. Deployed in catering, retail, local‑life and other merchant promotions across 260 cities, it helps merchants boost store exposure.
.png "AI Outbound Calling-Mahua FunAge")
Mahua FunAge
Top‑tier comedy brand | Business covers musicals, web dramas, immersive comedies, films, variety shows and more
Learn more
50% increase in customer reach rate | 40% reduction in manual outbound marketing costs
Faced with continuously expanding new business forms, unified management of customer resources is required, alongside the development of online promotion channels to quickly inform audiences of the latest shows.
Zhongguancun Kejin provides an intelligent outbound marketing system to build an integrated private‑domain marketing closed loop. On one hand, it creates an online “roadshow” platform to promote new shows rapidly to audiences. On the other hand, outbound calling robots efficiently reach target groups to share show updates and event information, automatically send membership benefits and birthday greetings to enhance user care. In cooperation with intelligent cloud services, WeChat links are pushed to guide users into private‑domain communities or official official accounts, achieving efficient conversion of public‑domain traffic to private‑domain traffic.
.png "AI Outbound Calling-Guangzhou First Hospital")
Guangzhou First Hospital
The First Affiliated Hospital of Guangzhou Medical University
Learn more
100% coverage of post‑consultation follow‑ups 60% improvement in overall follow‑up efficiency 50% reduction in manual follow‑up workload
As a large Grade‑A tertiary hospital, The First Affiliated Hospital of Guangzhou Medical University serves a growing number of patients. Medical staff are facing mounting pressure from patient follow‑up tasks. Better understanding of patients’ conditions and post‑treatment outcomes is needed to formulate subsequent treatment plans and improve medical service satisfaction.
Zhongguancun Kejin developed an AI medical service assistant, which delivers intelligent post‑consultation follow‑ups via Dezhu AI outbound calling robots. It timely collects treatment feedback and patient satisfaction, ensuring no follow‑up requirement is missed and enabling proactive intervention in patients’ rehabilitation. Meanwhile, follow‑up data is fully stored and visualized reports are generated to prevent loss of patient and medical data. This helps medical staff better assess patients’ conditions and provides reference for further treatment plans.
.png "AI Outbound Calling-A Public Security Anti‑Fraud Center")
A Public Security Anti‑Fraud Center
Affiliated to the Criminal Investigation Corps of the Provincial Public Security Department | Its daily work includes police response, anti‑fraud early warning and dissuasion, and fund freezing operations.
Learn more
Intelligent outbound calling enables rapid dissuasion and efficient follow‑up visits.
Relying on AI robots, Zhongguancun Kejin built the Zhongzhi Anti‑Fraud Contact Center to realize efficient intelligent voice outbound follow‑ups. On one hand, it screens high‑risk potential victims of telecom and cyber fraud. Meanwhile, it collects big data through phone calls to timely optimize anti‑fraud dissuasion strategies, greatly improving the accuracy and success rate of dissuasion.
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Sign Up Now for a 14‑Day Free Trial
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AI Outbound Calling
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Product Value
Collect Multi‑dimensional Information for Precise Customer Insights
- Intelligent Information Extraction: Automatically capture core business data during interactions to enrich customer profiles
- Sharp Market Awareness: Gather front‑line customer feedback to identify demands and competitive trends, providing data support for strategy formulation
Boost Customer Conversion & Improve Conversion Efficiency
- Large language models accurately identify customer needs and deliver real‑time personalized responses
- Detect customers’ emotional states and dynamically adjust dialogue content intelligently
Optimize Interaction Experience for Near‑human Communication
- Emotion‑infused voice delivers an experience nearly identical to human conversation
- Natural and smooth communication extends call duration and boosts customers’ willingness to chat
Improve Operational Efficiency & Reduce Management Costs
- Intuitive and easy‑to‑operate interface with natural‑language command configuration
- Real‑time update of business rules and intelligent generation of top‑performing sales scripts
Human‑like Interactive Performance
Home Decoration Telemarketing
Promote renovation campaigns to new customers. The telemarketing LLM robot identifies customer needs accurately, understands user intention precisely, and follows up hesitant clients to improve conversion rates.
Click to Play
Medical Aesthetics Satisfaction Follow‑up
Quickly understand customers’ post‑treatment health conditions, conduct service satisfaction surveys, track medical effects and enhance customer service experience
Click to Play
Course Discount Event Invitation
Course consultant assistant robots invite customers to courses and follow up hesitant prospects to improve conversion efficiency
Click to Play
Anti‑Telecom‑Fraud Investigation
Make outbound calls to potential telecom and cyber fraud victims, rapidly identify high‑risk groups, and increase the coverage and success rate of anti‑fraud dissuasion
Click to Play
Product Functions
- 24‑Hour Batch Outbound Calling
- Human‑like Emotional Chat
- Zero‑code Deployment
- Data Security & Confidentiality
- Data Analysis
7×24‑hour continuous batch intelligent outbound calling, equivalent to 10 human sales and service agents
Intelligent recall, flash SMS, caller ID display and invalid number detection strategies to improve call connection rate
Intelligent customer segmentation by age, gender, location, with multi‑channel and multi‑script calling
Outbound Efficiency Improved
Labor Costs Reduced
Support human voice recording upload to simulate timbre, tone and generate anthropomorphic voices
Emotion‑rich voice enables human‑like conversations and boosts customer engagement
Responsive intelligent interruption with quick reply within 2 seconds for natural human‑style interaction
Trained with data from dozens of industries to understand customer intent and adjust scripts dynamically
Sales Conversion Rate Improved
Customer Satisfaction Improved
Drag‑and‑drop interface for process configuration to launch standardized workflows rapidly
No extra line configuration required; real‑effect simulation for quick testing and optimization
Automatically tag conversations and extract core customer information intelligently
Diagnose abnormal dialogues, analyze root causes and optimize voice robots rapidly
Launch Cycle Shortened
Script Optimization Costs Reduced
Number desensitization in display and storage to avoid plaintext phone numbers in the system
Encrypted call links via encryption and transparent transmission technologies to prevent data leakage
Hybrid deployment of private cloud and public cloud services to lower deployment costs and secure data
Built‑in compliance inspection system to automatically filter non‑compliant content
Data Security Improved
Business Violation Rate Reduced
One‑click access to basic call data, statistics of prospective customers and user concerns
Auto‑generate sales leads, sync with CRM systems and notify sales staff via WeChat
Precisely identify customer intent and allocate leads intelligently for dedicated follow‑up
Trained with data from dozens of industries to understand customer intent and adjust scripts dynamically
Lead Processing Efficiency Improved
Sales Follow‑up Speed Improved
Product Advantages
Higher Configuration Efficiency
Rapid Scenario Configuration
Visualized one‑click configuration to quickly build business scenarios; combined large‑small models support complex outbound scenarios
Comprehensive Launch Effect Assurance
Fully integrated with DeepSeek to analyze abnormal sessions in pre‑launch verification Full‑link operation tools intelligently evaluate version performance with automatic comparison and validation
Optimized Customer Experience
Accurate Speech Recognition
Self‑developed ASR models trained with industry‑specific corpora for over 10 sectors including finance, anti‑fraud, manufacturing, retail & e‑commerce, education and healthcare, achieving 90% recognition accuracy
Natural & Vivid TTS Voices
Over 100 built‑in natural TTS voices to meet massive business demands Self‑developed lightweight TTS voice cloning replicates high‑quality voices with only 3‑second samples and 10‑second audio input
Closed‑loop Product Capabilities
Open Interfaces for Flexible Integration
Multiple business interfaces for list management, task management, call records, covering over 99% of SaaS client needs Third‑party interfaces supported for identity verification and information queries during outbound calls
Seamless Connection with Enterprise Systems
Interconnected with Dezhu call center, CRM, SMS, work order, MA and other products to enable multi‑product linkage for complex business scenarios
Application scenarios
A voice robot that is more contextually appropriate
- Notification robot
- Reception Robot
- Telemarketing Robot
- Anti-fraud robot
AI follow-up
Voice robot‑powered follow‑up and notification services meet various follow‑up, notification and alert needs across industries, such as class reminders and delivery alerts.
- High dial‑out efficiency
- Monitor customer reach via backend statistics
- Enthusiastic tone without compromising customer experience
- Reduce costs and improve efficiency
AI + Reception
Available 7×24 hours a day, the robot leverages powerful comprehension and learning capabilities to replace or assist human staff in visitor reception and consultation, reducing costs and improving efficiency.
- Pre‑sales Consultation
- Information Inquiry
- Information Registration
AI + Marketing
Drive marketing conversion via intelligent voice robots.
- No complicated training required for quick deployment.
- Maintain enthusiastic 7×24‑hour proactive marketing without being affected by customer hang‑ups or rejections.
- Intelligently target potential customers for follow‑up sales outreach.
AI+ anti-fraud early warning publicity
New types of fraud scenarios keep emerging constantly. It is essential to strengthen public outreach, raise anti‑fraud awareness and prevent people from falling victim to scams.
- Full‑scale Promotion
- Classified Promotion
- Periodic Promotion
Rich Practical SOPs, Industry‑focused & Business‑oriented
Finance
Credit Card Promotion
Bill Collection
Investment Advice
Repayment Reminder
Claim Progress Feedback
Financial Planning
Automotive
Test‑drive Invitation
Vehicle Sales Promotion
After‑sales Follow‑up
Fault Handling & Service Consultation
Retail
Marketing Promotion
Order Payment Reminder
Customer Care
Promotion Alert
Delivery Appointment
Old Customer Re‑engagement
Order Confirmation
Customer Follow‑up
Government Services
Multi‑type Fraud Early Warning
Anti‑fraud Lecture Invitation
Fraud Dissuasion
Traffic Violation Notification
Bank Card Freeze Notice
Public Service Information Notice
Customer Case
- SAIC Motor
- Flash Delivery Technology
- Mahua FunAge
- Guangzhou First Hospital
- A Public Security Anti‑Fraud Center
SAIC Motor
A leading automobile listed company in China in terms of scale
AI-powered intelligent marketing outbound calls facilitate refined customer management
SAIC Group has a nationwide marketing and service network. Zhongguancun Kejin provides it with intelligent marketing solutions to ease marketing pressures including massive customer leads, time‑consuming manual lead screening and high labor costs.
For event invitation, Dezhu AI outbound calling robots make batch calls to massive leads, filter them intelligently and generate lists of potential customers for human agents to follow up, improving lead conversion.
For lost‑deal analysis, robots automatically contact customers, analyze call data and mine data insights to support strategy optimization.
For customer follow‑up, they conduct compliance and satisfaction surveys on marketing services, strengthen dealer management and drive digital upgrading of marketing service workflows.
Flash Delivery Technology
A pioneer in the same‑city instant delivery industry | One‑on‑one urgent delivery platform
Precise user reach | Intelligent upgrading of marketing services
Zhongke Jindezhu Intelligence provided Flash Delivery with an AI outbound calling system solution. Through an intelligent IVR voice navigation system, incoming user calls are automatically allocated. Combined with outbound calling robots and a cloud call center, massive leads are screened via batch outbound calls, effectively reducing the workload of human customer service agents. Deployed in catering, retail, local‑life and other merchant promotions across 260 cities, it helps merchants boost store exposure.
Learn more
Mahua FunAge
Top‑tier comedy brand | Business covers musicals, web dramas, immersive comedies, films, variety shows and more
50% increase in customer reach rate | 40% reduction in manual outbound marketing costs
Faced with continuously expanding new business forms, unified management of customer resources is required, alongside the development of online promotion channels to quickly inform audiences of the latest shows.
Zhongguancun Kejin provides an intelligent outbound marketing system to build an integrated private‑domain marketing closed loop. On one hand, it creates an online “roadshow” platform to promote new shows rapidly to audiences. On the other hand, outbound calling robots efficiently reach target groups to share show updates and event information, automatically send membership benefits and birthday greetings to enhance user care. In cooperation with intelligent cloud services, WeChat links are pushed to guide users into private‑domain communities or official official accounts, achieving efficient conversion of public‑domain traffic to private‑domain traffic.
Guangzhou First Hospital
The First Affiliated Hospital of Guangzhou Medical University
100% coverage of post‑consultation follow‑ups 60% improvement in overall follow‑up efficiency 50% reduction in manual follow‑up workload
As a large Grade‑A tertiary hospital, The First Affiliated Hospital of Guangzhou Medical University serves a growing number of patients. Medical staff are facing mounting pressure from patient follow‑up tasks. Better understanding of patients’ conditions and post‑treatment outcomes is needed to formulate subsequent treatment plans and improve medical service satisfaction.
Zhongguancun Kejin developed an AI medical service assistant, which delivers intelligent post‑consultation follow‑ups via Dezhu AI outbound calling robots. It timely collects treatment feedback and patient satisfaction, ensuring no follow‑up requirement is missed and enabling proactive intervention in patients’ rehabilitation. Meanwhile, follow‑up data is fully stored and visualized reports are generated to prevent loss of patient and medical data. This helps medical staff better assess patients’ conditions and provides reference for further treatment plans.
A Public Security Anti‑Fraud Center
Affiliated to the Criminal Investigation Corps of the Provincial Public Security Department | Its daily work includes police response, anti‑fraud early warning and dissuasion, and fund freezing operations.
Intelligent outbound calling enables rapid dissuasion and efficient follow‑up visits.
Relying on AI robots, Zhongguancun Kejin built the Zhongzhi Anti‑Fraud Contact Center to realize efficient intelligent voice outbound follow‑ups. On one hand, it screens high‑risk potential victims of telecom and cyber fraud. Meanwhile, it collects big data through phone calls to timely optimize anti‑fraud dissuasion strategies, greatly improving the accuracy and success rate of dissuasion.
Learn more
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