5G Video Customer Service
- Product Value
- Product Functions
- Product Advantages
- Application Scenarios
- Customer Cases
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Faster Business Processing
- No appointment required. Agents initiate one‑click video outbound calls to complete remote face‑to‑face signing and verification services
- Agents, customers and experts join real‑time conferences for hand‑in‑hand collaboration to finish business within one call
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Smoother Customer Experience
- No APP download or account registration needed; customers join video by answering calls with zero usage barriers
- Carrier‑grade call quality with stable connection under weak network and high‑definition smooth video
- Video calls will not be interrupted by incoming calls or network fluctuations
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Secure Service Guarantee
- Automatic audio‑video recording for evidence storage to meet traceability requirements
- Real‑time public security network verification and facial comparison during video calls
- End‑to‑end encryption effectively prevents communication fraud and information leakage
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Call‑to‑Video- Carrier‑grade calls switch directly to video, compatible with 4G/5G networks
- Initiate video calls with one click via native mobile dialer
- Supports voice‑only, one‑way video and two‑way video modes for flexible business switching
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Intelligent Risk Control- Public security network verification + real‑time facial comparison
- Geolocation positioning + real‑location validation
- End‑to‑end dual recording for evidence retention
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Visual Assistance- Video screen sharing with brush annotation
- Online file push with two‑way synchronous viewing
- One‑click expert invitation to resolve complex issues collaboratively
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Intelligent Operations- Supports IVVR video interactive navigation and AI capability expansion
- Background real‑time monitoring of call quality and operational data
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External Plug‑in Integration with Zero Modification
Provides iframe plug‑ins for one‑click embedding and integration of all functions. Standard API interfaces enable flexible connection with various business platforms
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One‑click Direct Connection with Zero Service Waiting
Based on carrier native dialer, agents initiate HD video with one‑click outbound calls, shifting from passive waiting to proactive service
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Zero‑threshold Usage with No Download or Login
Users require no APP, mini‑program or account registration; video access via answering calls
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HD Video with Zero Compromise on Image Quality
Supports 720P HD video for clear detail viewing to realize precise diagnosis and guidance
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End‑to‑end Dual Recording with Zero Compliance Risks
Automatic end‑to‑end audio‑video recording (client/server) connects with enterprise NAS storage to provide solid evidence for quality inspection, auditing and dispute resolution
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AI Real‑time Verification with Zero Risk Tolerance
Seamless integration of public‑security‑grade identity verification and facial comparison during video calls ensures business security
Rich practical SOPs, better understanding of the industry and business
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Financial Compliance, One-Click Access
Corporate/Personal Account Opening, Pre-Loan Interview
Public security network verification + facial comparison to verify identity and materials, with full-process audio and video recording for security and complianceVideo Survey / Auto Insurance Claim
Adjuster initiates video call with one click, real-time guidance for shooting, and fast claims settlement -
Government Services, One-Stop Solution
Social Security, Medical Insurance, Household Registration, Tax Services
Staff provide "hand-in-hand" guidance for form filling via video, complex services completed "in one go", benefiting the elderlyIndustrial and Commercial Registration, Administrative Approval, Entry and Exit
Complete preliminary material review and issue communication via video to avoid repeated trips -
Physical Services, Cost Reduction and Efficiency Improvement
Video Maintenance
Engineers remotely diagnose faults via video, guide operations or prepare accurate parts to reduce on-site costsVideo Follow-Up
Visual follow-up with a more friendly experience, efficiency and experience far exceed invisible voice calls
5G Video Customer Service
Insurance Survey · Loan Review · Enterprise Qualification Verification · Government On‑site Inspection
- Seamless Experience: Inbound calls require no APP or mini‑program download for customers, delivering an extremely smooth access process
- Compliance Assured: Meets regulatory dual‑recording and business traceability requirements for 100% compliance
- Rapid Integration: Zero modification to existing business systems, iframe plug‑in external integration shortens launch cycle by 80%
- Carrier‑grade Network: Adopts IMS network and AI anti‑fraud technology to provide financial‑grade identity verification with remarkable fraud interception performance
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