Automotive AI Solutions
Integrated marketing & service: precise acquisition → intelligent nurturing → efficient conversion → continuous operation
- Business Overview
- Solution Capabilities
- Customer Cases
Business Overview
From online to offline, headquarters to dealership stores, AI empowers your full-link business growth
Solution Capabilities
Four core scenario‑based solutions covering the full journey from customer acquisition to after‑sales service, driven by AI for efficiency improvement
- AI Lead Insight
- LLM‑Powered Outbound Calling
- Integrated Quality Inspection & Coaching
- AI Fault Diagnosis
Intelligent multi‑channel social media monitoring converts fragmented interactions into actionable leads
Scattered social media channels and delayed response lead to massive loss of high‑potential customers in comments and live‑stream rooms
Solution
-
Integrate multi‑channel data to upgrade customer acquisition from passive waiting to active insight
-
Multi‑agent collaboration solution for weak‑link touchpoints across social platforms to mine high‑potential leads via full‑channel monitoring
Core Functions
-
Comment Insight Agent: Automatically analyze short‑video comments, identify high‑potential customer profiles, and divert traffic to live‑stream rooms or offline test drives
-
Live‑stream Interaction Agent: Respond in real time to bullet comments, likes and gifting users, and proactively message high‑intent customers
-
Community Operation Agent: Automatically share information and activities on platforms such as Xiaohongshu to enhance user loyalty
-
Lead‑capturing DM Agent: Send instant direct messages to new followers with personalized content based on user behaviors
Increase in high‑intent leads
Fastest lead transfer
Increase in store‑visit leads
Enable large‑scale personalized communication with high EQ to boost customer pickup rate and appointment success rate
The automotive industry requires frequent, precise and personalized interactions; traditional rigid AI conversations fail to meet customer communication needs
Solution
-
LLM‑powered outbound calling balances large‑scale outreach and personalization, delivering high‑EQ communication at low cost. It supports full‑scenario services including lead screening, test‑drive appointments, event invitations, new‑car promotion, maintenance booking and NPS surveys
Core Functions
-
Scenario‑based Agent Matrix for Precise Business Matching: Dedicated outbound agents for each business scenario proactively engage customers in lead screening, test‑drive invitations and lost‑lead re‑activation
-
Visual Configuration & Self‑Evolving Training for Rapid Launch & Continuous Optimization: Build no‑code outbound bots optimized via SFT training on hundreds of millions of samples, enabling auto‑evolution of conversation scripts
-
Multi‑channel Outreach Strategy for Timely Engagement: Integrate multi‑source data from CRM & CDP to assess customer intent and optimal contact timing, doubling conversion via SMS, outbound calls and WeCom coordination
-
Human‑Level Voice Interaction to Extend Call Duration by 30 Seconds: Proprietary TTS technology replicates human‑like tone and emotion with natural interruptions, pauses and follow‑ups, greatly improving pickup rate and communication depth
Increase in target conversion rate
Increase in effective dialogue rounds
High‑quality line resources
Replicate top sales experience, build clear team growth paths, and systematically boost dealer sales conversion capabilities
Declining dealer profitability, high store sales turnover, and slow manufacturer training fail to keep pace with personnel changes, widening gaps between sales expertise and sales growth pressure
Solution
-
A three‑in‑one solution of AI coaching × smart badges × intelligent quality inspection builds a hardware‑software integrated closed‑loop ecosystem of online coaching, offline quality inspection and on‑site improvement, realizing a leap from individual expertise to organizational capability
Core Functions
-
Real‑time On‑site Sales Data Collection via Smart Badges: Hardware‑software integrated devices silently record full customer interactions, digitizing offline communications to provide real data for sales performance evaluation and customer insight
-
Multi‑modal AI Coaching Simulating Real Sales Scenarios: Voice and digital human dual modes simulate real‑world scenarios including phone invitations, showroom receptions and test‑drive briefings, providing instant 1‑on‑1 feedback for fast onboarding and continuous improvement
-
In‑depth Communication Analysis via Intelligent Quality Inspection: Automatically analyze sales scripts, customer sentiment and communication workflows to pinpoint capability gaps and generate personalized improvement suggestions, systematically replicating top sales experience across the team
Increase in sales closing rate
Increase in sales management efficiency
Reduction in new‑hire training cycle
Realize second‑level root‑cause fault localization and closed‑loop service ticket management to improve customer satisfaction and lifecycle value
Passive after‑sales support leads to poor customer experience; vehicle owners usually need more than 3 rounds of communication to clearly describe faults to traditional customer service
Solution
-
Digitize the full after‑sales service chain through multi‑channel integration, intelligent customer service, smart tickets and remote diagnosis to enhance customer lifecycle value
Core Functions
-
Remote Diagnosis for Second‑Level Fault Root‑cause Localization: Deeply integrate maintenance knowledge graphs and fault case libraries to deliver precise root‑cause identification instead of potential‑cause lists, greatly boosting one‑time repair rate
-
7×24‑Hour Professional Multi‑agent Collaborative Service: Dedicated service agents handle after‑sales inquiries, charging pile maintenance, insurance claims and breakdown rescue; complex issues are automatically transferred to human agents without compromising service quality
-
5G Video Remote Diagnosis for On‑Demand Expert Support: Customers initiate one‑click video calls for remote vehicle inspection and AR‑guided operation by TAC experts, cutting on‑site service costs and resolving urgent issues instantly
-
Closed‑loop Intelligent Tickets with Full‑process Visibility: Ticket status is synchronized in real time for customers and managers from fault reporting to post‑service follow‑up, with automatic reminders for key milestones and quantifiable tracking of after‑sales satisfaction
Service channel coverage
Increase in customer satisfaction
Increase in problem‑solving rate
Customer Cases
AI-Powered · Start Your Digital Transformation for Automotive Marketing & Service
Get free expert consultation and full-link empowerment from customer acquisition to service
Automotive AI Solutions
Integrated marketing & service: precise acquisition → intelligent nurturing → efficient conversion → continuous operation
Business Overview
From online to offline, from headquarters to dealership stores,
AI empowers your full‑link business growth
Solution Capabilities
Four core scenario‑based solutions covering the full journey from customer acquisition to service,
AI Lead Insight
Intelligent multi‑channel social media monitoring converts fragmented interactions into actionable leads
Scattered social media channels and delayed response lead to massive loss of high‑potential customers in comments and live‑stream rooms
Solution
-
Integrate multi‑channel data to upgrade customer acquisition from passive waiting to active insight
-
Multi‑agent collaboration solution for weak‑link touchpoints across social platforms to mine high‑potential leads via full‑channel monitoring.
Core Functions
-
Comment Insight Agent: Automatically analyze short‑video comments, identify high‑potential customer profiles, and divert traffic to live‑stream rooms or offline test drives
-
Live‑stream Interaction Agent: Respond in real time to bullet comments, likes and gifting users, and proactively message high‑intent customers
-
Community Operation Agent: Automatically share information and activities on platforms such as Xiaohongshu to enhance user loyalty
-
Lead‑capturing DM Agent: Send instant direct messages to new followers with personalized content based on user behaviors
Increase in high‑intent leads
Fastest lead transfer
Increase in store‑visit leads
LLM‑Powered Outbound Calling Solution
Enable large‑scale personalized communication with high EQ to boost customer pickup rate and appointment success rate
The automotive industry requires frequent, precise and personalized interactions; traditional rigid AI conversations fail to meet customer communication needs
Solution
-
LLM‑powered outbound calling balances large‑scale outreach and personalization, delivering high‑EQ communication at low cost. It supports full‑scenario services including lead screening, test‑drive appointments, event invitations, new‑car promotion, maintenance booking and NPS surveys
Core Functions
-
Scenario‑based Agent Matrix for Precise Business Matching: Dedicated outbound agents for each business scenario proactively engage customers in lead screening, test‑drive invitations and lost‑lead re‑activation
-
Visual Configuration & Self‑Evolving Training for Rapid Launch & Continuous Optimization: Build no‑code outbound bots optimized via SFT training on hundreds of millions of samples, enabling auto‑evolution of conversation scripts
-
Multi‑channel Outreach Strategy for Timely Engagement: Integrate multi‑source data from CRM & CDP to assess customer intent and optimal contact timing, doubling conversion via SMS, outbound calls and WeCom coordination
-
Human‑Level Voice Interaction to Extend Call Duration by 30 Seconds: Proprietary TTS technology replicates human‑like tone and emotion with natural interruptions, pauses and follow‑ups, greatly improving pickup rate and communication depth
Increase in target conversion rate
Increase in effective dialogue rounds
High‑quality line resources
Integrated Quality Inspection & Coaching Solution
Replicate top sales experience, build clear team growth paths, and systematically boost dealer sales conversion capabilities
Declining dealer profitability, high store sales turnover, and slow manufacturer training fail to keep pace with personnel changes, widening gaps between sales expertise and sales growth pressure
Solution
-
A three‑in‑one solution of AI coaching × smart badges × intelligent quality inspection builds a hardware‑software integrated closed‑loop ecosystem of online coaching, offline quality inspection and on‑site improvement, realizing a leap from individual expertise to organizational capability
Core Functions
-
Real‑time On‑site Sales Data Collection via Smart Badges: Hardware‑software integrated devices silently record full customer interactions, digitizing offline communications to provide real data for sales performance evaluation and customer insight
-
Multi‑modal AI Coaching Simulating Real Sales Scenarios: Voice and digital human dual modes simulate real‑world scenarios including phone invitations, showroom receptions and test‑drive briefings, providing instant 1‑on‑1 feedback for fast onboarding and continuous improvement
-
In‑depth Communication Analysis via Intelligent Quality Inspection: Automatically analyze sales scripts, customer sentiment and communication workflows to pinpoint capability gaps and generate personalized improvement suggestions, systematically replicating top sales experience across the team
Increase in sales closing rate
Increase in sales management efficiency
Reduction in new‑hire training cycle
AI Fault Diagnosis Solution
Realize second‑level root‑cause fault localization and closed‑loop service ticket management to improve customer satisfaction and lifecycle value
Passive after‑sales support leads to poor customer experience; vehicle owners usually need more than 3 rounds of communication to clearly describe faults to traditional customer service
Solution
-
Digitize the full after‑sales service chain through multi‑channel integration, intelligent customer service, smart tickets and remote diagnosis to enhance customer lifecycle value
Core Functions
-
Remote Diagnosis for Second‑Level Fault Root‑cause Localization: Deeply integrate maintenance knowledge graphs and fault case libraries to deliver precise root‑cause identification instead of potential‑cause lists, greatly boosting one‑time repair rate
-
7×24‑Hour Professional Multi‑agent Collaborative Service: Dedicated service agents handle after‑sales inquiries, charging pile maintenance, insurance claims and breakdown rescue; complex issues are automatically transferred to human agents without compromising service quality
-
5G Video Remote Diagnosis for On‑Demand Expert Support: Customers initiate one‑click video calls for remote vehicle inspection and AR‑guided operation by TAC experts, cutting on‑site service costs and resolving urgent issues instantly
-
Closed‑loop Intelligent Tickets with Full‑process Visibility: Ticket status is synchronized in real time for customers and managers from fault reporting to post‑service follow‑up, with automatic reminders for key milestones and quantifiable tracking of after‑sales satisfaction
Service channel coverage
Increase in customer satisfaction
Increase in problem‑solving rate
Customer Cases
- Voyah Auto
- SAIC Motor
- BYD
- Changan Automobile
- Dongfeng Motor
Voyah Auto – Full‑link Sales Digital Upgrade
Improvement in outbound efficiency
Growth in test‑drive conversion rate
Improvement in customer satisfaction
- Limited outbound capacity of human agents makes it hard to rapidly cover massive potential customers
- Uneven agent communication skills affect consistent customer experience
- Difficulties in monitoring sales SOP execution and standardizing service procedures
- Intelligent outbound engine: LLM‑driven human‑like automated calls to dynamically mine customer intent
- Intelligent quality inspection engine: 100% automated inspection of full sales service workflow with real‑time risk & compliance monitoring
- Closed‑loop AI coaching: Smart badges collect offline real‑world data to form a practice‑verification‑optimization loop with AI coaching
SAIC Motor – Closed‑loop Intelligent Outbound for Test‑drive Invitations
Intent conversion rate for newly launched vehicles
Robot outbound pickup rate
Accuracy of user intent recognition
- Low lead utilization efficiency with high call abandonment rates
- Complex automotive scenarios make it hard to accurately capture real customer intent
- Hundreds of thousands of high‑value leads backlogged monthly with low manual processing efficiency
- Hyper‑realistic voice technology: Break rigid template‑based responses with customized voice cloning
- Real‑time intent recognition: LLM‑powered precise identification with second‑level responses
- Intelligent invitation management: Precisely mine high‑intent users and auto‑assign nearest dealerships
BYD – AI Digital Transformation Powered by Voice Robots
Intelligent IVR response accuracy
Growth in intelligent voice reception volume
LLM answer accuracy
- Rapid growth in 400 hotline volume keeps labor costs high
- Traditional NLP delivers low intent recognition accuracy for automotive jargon
- Difficulty providing 7×24‑hour service with high staff turnover
- Inbound robot: Self‑service inquiries & processing covering 19 scenarios including pre‑sales, after‑sales, rescue and work orders
- Outbound robot: Proactive services such as follow‑ups & notifications seamlessly integrated with existing 400 call systems
- LLM enhancement: Improve multi‑turn dialogue accuracy, reduce manual reliance and ensure compliance
Changan Automobile – LLM Employee Assistant for Financial Shared Services
Annual working hours saved
Improvement in information filling efficiency
Growth in group financial efficiency
- Massive repetitive manual work is time‑consuming and inefficient
- High data integration costs across multiple systems
- Heavy pressure on enterprise operation to cut costs and boost efficiency
- LLM travel assistant: Integrated with financial shared platforms to intelligently handle travel application, modification and inquiry workflows
- Intelligent RPA platform: RPA capabilities developed for 75+ scenarios including auto‑form filling, review, settlement, invoicing and bank reconciliation
- Digital HR COE platform: Enables internal teams to visually build new RPA scenarios without coding
Dongfeng Motor – LLM‑Powered Outbound Lead Screening
Vertical‑scenario ASR intent recognition accuracy
End‑to‑end response latency
Concurrent response capacity
- Uneven multi‑source lead quality with high manual screening costs and risk of missing high‑intent customers
- Slow manual outbound responses and insufficient capacity miss the golden contact window after lead capture
- Disconnected multi‑channel data without unified customer profiles lead to inaccurate follow‑up strategies
- Intelligent pre‑screening filters invalid leads to greatly reduce labor costs and improve lead pool quality
- Millisecond‑level concurrent responses enable timely outreach to massive leads to seize conversion opportunities
- Unified conversation scripts and judgment logic digitize full workflows for continuous optimization
AI-Powered · Embark on Automotive Marketing & Service Digital Journey
Get free expert consultation with full-link empowerment from customer acquisition to after-sales service
Free Trial
您的账号体验有效期已结束