Energy Industry Solution
From service O&M to safe operation, AI empowers the digital and intelligent upgrading of the energy industry across the whole link
- Solution Overview
- Solution Capabilities
- Customer Cases
Solution Overview
From customer service and operation maintenance to security and marketing, AI covers the full business chain of the energy industry
Solution Capabilities
- Smart Power Grid Customer Service
- Power Grid Marketing & Quality Inspection Solution
- Integrated Oil‑Gas Retail Marketing & Service
- Petrochemical Emergency Remote Command & Collaboration
- Full‑link Customer Service for Charging Piles
- Remote O&M for New Energy Power Stations
24/7 AI‑Powered Online Response to Improve Service Efficiency & User Experience
Scattered service channels, insufficient response speed, low manual processing efficiency, long user waiting time and unstable experience
Solution
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Integrate omnichannel service entrances. AI‑human collaboration supports full‑range services including power handling, repair reporting and consultation, with automatic ticket circulation and traceable closed‑loop processes.
Core Functions
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Omnichannel Access: Unified reception of service requests from hotlines, online platforms and business halls
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AI‑Human Collaboration: Agent assistant for consultation with unified service standards
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Closed‑Loop Tickets: Automatic dispatching, circulation, completion and archiving with full‑process visibility and traceability
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Voice Broadcasting: High‑precision voice broadcast to guide business processing
Service Response Speed
Human Resource O&M Cost
User Service Satisfaction
AI‑Driven Precision Marketing & Intelligent Quality Inspection for Full‑Process Compliance & Service Quality
Inefficient electricity bill reminder outreach, non‑standard marketing activities, low manual inspection coverage and uncontrollable compliance risks
Solution
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LLM‑powered intelligent outbound calling for electricity bill reminders and policy publicity; full‑volume multimodal quality inspection to ensure end‑to‑end service compliance.
Core Functions
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Intelligent Outbound Calling: Automatic electricity bill reminders and tariff policy push for precise user outreach
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Compliance Inspection: 100% call coverage with intelligent identification of violations and omissions
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User Portrait: Analyze power consumption behaviors to match energy‑saving value‑added services
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Data Review: Auto‑generated inspection reports to support continuous service optimization
Notification Outreach Efficiency
Full‑Volume Inspection Coverage
Quality Inspection Labor Input
AI‑Connected Omnichannel Customers with Refined Operations for Revenue Growth
Scattered service touchpoints at oil‑gas stations, weak marketing outreach, extensive member operations and high compliance management difficulty
Solution
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Integrated operation of omnichannel customer service, intelligent outbound calling and compliance inspection to improve customer conversion, repurchase and service compliance.
Core Functions
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Full‑Scenario Customer Service: One‑stop processing for oil price inquiries, navigation, invoicing and recharging
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Intelligent Outbound Calling: Precise outreach for campaign push, member follow‑up and holiday reminders
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Intelligent Quality Inspection: Full‑link compliance check with real‑time risk warning
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Member Operation: Automatic benefit issuance and management to enhance user stickiness
Marketing Conversion Rate
Service Operation Cost
Member Repurchase Rate
AI‑Driven Real‑time Remote Command for Rapid On‑site Emergency Handling
Slow emergency response in factory/pipeline incidents, delayed expert arrival, poor cross‑regional collaboration and untraceable processes
Solution
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Real‑time video linkage with expert control center, one‑click emergency plan retrieval, full‑process audio‑video recording for traceable safety disposal.
Core Functions
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Remote Command: On‑site video direct connection to control center with real‑time expert guidance
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Plan Retrieval: Automatic push of standard disposal workflows by incident type
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Multi‑party Collaboration: Real‑time synchronous instruction delivery across departments and regions
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Full‑Process Recording: Complete audio‑video archiving for supervision and review requirements
Emergency Disposal Time
Safety Incident Rate
Traceable Disposal Process
One‑Stop AI‑Powered Full‑Scenario Response to Solve Full‑Process Demands of Charging Users
Frequent charging failures, billing disputes and parking space occupation, delayed manual response, high complaint rate and poor user experience
Solution
-
LLM‑centric AI integrates omnichannel service entrances covering consultation, faults, complaints and follow‑up visits, realizing second‑level response, automatic dispatching and closed‑loop completion.
Core Functions
-
Intelligent Q&A: Auto‑answer high‑frequency issues including charging exceptions, billing rules and invoice issuance
-
Omnichannel Integration: Unified access to APPs, hotlines, mini‑programs and station QR codes for seamless service
-
Intelligent Work Orders: Automatic fault reporting, one‑click maintenance dispatching and real‑time progress synchronization
-
Outbound Follow‑up: Fault early warning, complaint follow‑up and satisfaction survey for proactive experience optimization
Demand Response
Manual Service Pressure
User Satisfaction
AI‑Driven Remote Smart O&M for Safer & More Efficient Wind & PV Power Stations
Remote and scattered stations, high on‑site inspection costs, slow fault location, heavy downtime losses and hard‑to‑accumulate O&M experience
Solution
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Remote video collaboration + intelligent monitoring + digital file management to realize low‑manpower/unmanned smart O&M, cutting costs, improving efficiency and ensuring stable power generation.
Core Functions
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Remote Video Guidance: Expert remote guidance for on‑site maintenance, parameter adjustment and troubleshooting
-
Intelligent Monitoring & Early Warning: Real‑time equipment status monitoring with automatic anomaly identification and warning
-
Knowledge Accumulation: O&M standards and fault cases archived for rapid reuse and promotion
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Digital Files: Full‑process recording of inspections, maintenance and operations for traceability and management
Station O&M Efficiency
O&M Travel Cost
Equipment Downtime
Customer Cases
AI‑Powered • Build a New Ecosystem of Digital‑Intelligent Safe Services for the Energy Industry
Get Your Solution Now to Boost Efficiency & Quality Across the Whole Link
Energy Industry Solution
From service O&M to safe operation, AI empowers the digital‑intelligent upgrading of the energy industry across the whole link
Solution Overview
From customer service to O&M, from safety to marketing
AI covers the entire energy business chain
Solution Capabilities
Smart Power Grid Customer Service
24/7 AI‑Powered Online Response to Improve Service Efficiency & User Experience
Scattered service channels, insufficient response speed, low manual processing efficiency, long user waiting time and unstable experience
Solution
-
Integrate omnichannel service entrances. AI‑human collaboration supports full‑range services including power handling, repair reporting and consultation, with automatic ticket circulation and traceable closed‑loop processes.
Core Functions
Omnichannel Access: Unified reception of service requests from hotlines, online platforms and business halls
AI‑Human Collaboration: Agent assistant for consultation with unified service standards
Closed‑Loop Tickets: Automatic dispatching, circulation, completion and archiving with full‑process visibility and traceability
Voice Broadcasting: High‑precision voice broadcast to guide business processing
Service Response Speed
Human Resource O&M Cost
User Service Satisfaction
Power Grid Marketing & Quality Inspection
AI‑Driven Precision Marketing & Intelligent Quality Inspection for Full‑Process Compliance & Service Quality
Inefficient electricity bill reminder outreach, non‑standard marketing activities, low manual inspection coverage and uncontrollable compliance risks
Solution
-
LLM‑powered intelligent outbound calling for electricity bill reminders and policy publicity; full‑volume multimodal quality inspection to ensure end‑to‑end service compliance.
Core Functions
Intelligent Outbound Calling: Automatic electricity bill reminders and tariff policy push for precise user outreach
Compliance Inspection: 100% call coverage with intelligent identification of violations and omissions
User Portrait: Analyze power consumption behaviors to match energy‑saving value‑added services
Data Review: Auto‑generated inspection reports to support continuous service optimization
Notification Outreach Efficiency
Full‑Volume Inspection Coverage
Quality Inspection Labor Input
Integrated Oil‑Gas Retail Marketing & Service
AI‑Connected Omnichannel Customers with Refined Operations for Revenue Growth
Scattered service touchpoints at oil‑gas stations, weak marketing outreach, extensive member operations and high compliance management difficulty
Solution
-
Integrated operation of omnichannel customer service, intelligent outbound calling and compliance inspection to improve customer conversion, repurchase and service compliance.
Core Functions
Full‑Scenario Customer Service: One‑stop processing for oil price inquiries, navigation, invoicing and recharging
Intelligent Outbound Calling: Precise outreach for campaign push, member follow‑up and holiday reminders
Intelligent Quality Inspection: Full‑link compliance check with real‑time risk warning
Member Operation: Automatic benefit issuance and management to enhance user stickiness
Marketing Conversion Rate
Service Operation Cost
Member Repurchase Rate
Petrochemical Emergency Remote Command & Collaboration
AI‑Driven Real‑time Remote Command for Rapid On‑site Emergency Handling
Slow emergency response in factory/pipeline incidents, delayed expert arrival, poor cross‑regional collaboration and untraceable processes
Solution
-
Real‑time video linkage with expert control center, one‑click emergency plan retrieval, full‑process audio‑video recording for traceable safety disposal.
Core Functions
Remote Command: On‑site video direct connection to control center with real‑time expert guidance
Plan Retrieval: Automatic push of standard disposal workflows by incident type
Multi‑party Collaboration: Real‑time synchronous instruction delivery across departments and regions
Full‑Process Recording: Complete audio‑video archiving for supervision and review requirements
Emergency Disposal Time
Safety Incident Rate
Traceable Disposal Process
Full‑link Customer Service for Charging Piles
One‑Stop AI‑Powered Full‑Scenario Response to Solve Full‑Process Demands of Charging Users
Frequent charging failures, billing disputes and parking space occupation, delayed manual response, high complaint rate and poor user experience
Solution
-
LLM‑centric AI integrates omnichannel service entrances covering consultation, faults, complaints and follow‑up visits, realizing second‑level response, automatic dispatching and closed‑loop completion.
Core Functions
Intelligent Q&A: Auto‑answer high‑frequency issues including charging exceptions, billing rules and invoice issuance
Omnichannel Integration: Unified access to APPs, hotlines, mini‑programs and station QR codes for seamless service
Intelligent Work Orders: Automatic fault reporting, one‑click maintenance dispatching and real‑time progress synchronization
Outbound Follow‑up: Fault early warning, complaint follow‑up and satisfaction survey for proactive experience optimization
Demand Response
Manual Service Pressure
User Satisfaction
Remote O&M for New Energy Power Stations
AI‑Driven Remote Smart O&M for Safer & More Efficient Wind & PV Power Stations
Remote and scattered stations, high on‑site inspection costs, slow fault location, heavy downtime losses and hard‑to‑accumulate O&M experience
Solution
-
Remote video collaboration + intelligent monitoring + digital file management to realize low‑manpower/unmanned smart O&M, cutting costs, improving efficiency and ensuring stable power generation.
Core Functions
Remote Video Guidance: Expert remote guidance for on‑site maintenance, parameter adjustment and troubleshooting
Intelligent Monitoring & Early Warning: Real‑time equipment status monitoring with automatic anomaly identification and warning
Knowledge Accumulation: O&M standards and fault cases archived for rapid reuse and promotion
Digital Files: Full‑process recording of inspections, maintenance and operations for traceability and management
Station O&M Efficiency
O&M Travel Cost
Equipment Downtime
Customer Cases
- A Provincial Power Grid
- An Oil & Gas Group
- A Top New Energy Operator
A Provincial Power Grid – Digital‑Intelligent Upgrade of Smart Customer Service & Marketing Quality Inspection
Improved Service Response Efficiency
Full‑Volume Inspection Coverage
Improved User Service Satisfaction
- Scattered multi‑channel services, delayed manual response during peak hours and insufficient night‑shift support
- Electricity bill reminders and policy notifications rely on manual outbound calling with low outreach efficiency and high labor costs
- Low coverage of traditional manual sampling inspection, making full‑scale control over service compliance and risks difficult
- Build a 7×24‑hour AI customer service system covering power handling, repair reporting, consultation and inquiry scenarios
- LLM‑driven intelligent outbound calling for automatic electricity bill reminders, tariff promotion and holiday notifications
- Full‑volume intelligent quality inspection + emotion recognition with real‑time risk warnings for standardized and traceable services
An Oil & Gas Group – Upgrade of Work Safety & Emergency Remote Command
Reduced Emergency Disposal Time
Reduced Safety Incident Rate
Traceable Process
- Wide‑spread oil depots, pipelines and stations; slow expert arrival for sudden emergencies and short disposal windows
- Poor cross‑regional and multi‑department collaboration with inaccurate instruction delivery and low execution efficiency
- Lack of full‑process audio‑video recording, causing difficulties in supervision audit, liability identification and review optimization
- On‑site video direct connection to command center with real‑time expert guidance for emergency disposal
- One‑click emergency plan retrieval with automatic push of standard workflows and resource lists
- Real‑time multi‑terminal instruction synchronization and full‑process audio‑video archiving for supervision and review requirements
A Top New Energy Operator – Upgrade of Charging Service & Smart Station O&M
Improved Station O&M Efficiency
Reduced O&M Travel Costs
Improved Charging User Satisfaction
- Frequent charging pile failures, billing disputes and parking space occupation with numerous user complaints and slow responses
- Remote and scattered wind/PV power stations, high on‑site inspection costs and slow fault location
- No digital O&M archives, hard experience accumulation, inconsistent standards and poor reproducibility
- AI full‑link customer service handling charging failures, billing issues, complaints and follow‑ups in seconds
- Remote video collaboration + intelligent monitoring to realize low‑manpower/unmanned smart O&M
- Build station digital archives for traceable inspections, maintenance and operations with reusable standards
AI-Powered · Build Digital & Intelligent
New Ecosystem for Energy Safety Services
Get the solution now to improve quality and efficiency across the whole link
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